Director, Partner Success

Imagine Pediatrics

Director leading partner success for Imagine Pediatrics, a virtual-first and in-home pediatric medical group. Managing health plan relationships, retention, expansion, and regional growth.

Posted 8/23/2026full-timeRemote • Texas • 🇺🇸 United StatesLead💰 $160,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and partnership management within the healthcare ecosystem, particularly in value-based care and Medicaid health plans. Proven ability to lead teams, drive business results, and communicate effectively across functions.

Highest-signal resume keywords

Client Success ManagementHealthcare Ecosystem UnderstandingTeam Leadership and DevelopmentStrategic Decision-MakingRelationship-Building Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client EngagementBusiness DevelopmentContract ManagementData ReportingStrategic Account PlanningProblem-SolvingCross-Functional CollaborationGrowth Opportunity IdentificationProcess DevelopmentEscalation Resolution

Soft Skills

Critical ThinkingCommunication SkillsFlexibilityPassion for Pediatric Healthcare

Industry Keywords

Value-Based CareMedicaid Health PlansPediatric HealthcareClient-Facing TeamsCommercial Mindset

About the role

Key responsibilities & impact

Drive client engagement and growth within the Partner Success Department
Manage the growth, health, and success of client partnerships in a dedicated geographic region
Lead cross-company Strategic Account Plans outlining objectives, actions, and expected results
Build and maintain partner relationships as the ongoing client point of contact
Track contractual requirements and ensure timely, accurate deliverables and reporting
Collaborate with market teams to lead Joint Operating Committee meetings
Identify new growth opportunities with Business Development
Partner with the VP of Partner Success to build an oversight model for managing multiple plans at scale
Develop and deliver tools and processes for scalable ongoing client delivery
Supervise manager- and associate-level team members as the team grows
Drive resolution of client escalations and coordinate internal resources
Champion client needs and represent client interests in critical issue resolution
Collaborate across the organization to meet deliverables and milestones
Communicate strategic initiative progress internally and externally
Provide customer insight to product and solution development as the “voice of the customer”

Requirements

What you’ll need

Passionate and committed to reimagining pediatric health care and creating care and support for children with complex medical conditions
Strong relationship-building skills
Experience with client-facing teams and responsibility for driving business results
Commercial mindset
Ability and flexibility to work cross-functionally in a fast-growing company
Strong critical thinking and problem-solving skills
Track record of leading and scaling teams and supporting team growth
Ability to make clear, strategic decisions quickly while managing multiple priorities
Understanding of the healthcare ecosystem, especially value-based care and Medicaid health plans
5+ years of experience in a client-facing/client success role, preferably with health plan clients
Willingness to travel 20–30%

Benefits

Comp & perks

Annual bonus incentive
Competitive company benefits package
Employee equity purchase program eligibility
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA
Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO
10 Company Holidays
2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer