Patient Care Coordinator

Imagine Pediatrics

Patient Care Coordinator supporting Imagine Pediatrics’ virtual and in-home care for children with complex medical needs. Handling triage, records, scheduling, patient outreach, forms, and social-service referrals.

Posted 8/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, clinical triage, and care coordination within a virtual healthcare environment. Proficient in managing patient information and facilitating referrals to ensure comprehensive care for vulnerable populations.

Highest-signal resume keywords

Clinical TriagePatient CommunicationEHRS ProficiencyHealthcare ExperienceSpanish Fluency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Protocol-Based TriageClinical SupportClerical SupportPatient OnboardingReport ManagementDisability Forms InitiationHome Health OrdersDurable Medical Equipment RequestsCare Transition CoordinationHealth-Status Information Management

Soft Skills

Interpersonal CommunicationProblem-SolvingEmpathyOrganizational SkillsTime Management

Tools & Technologies

Electronic Health Record SystemsTelehealth Platforms

Industry Keywords

Outpatient ClinicsValue-Based CareMultispecialty ClinicsPatient Population HealthSocial Service Referrals

About the role

Key responsibilities & impact

Accept incoming and return patient phone calls involving clinical inquiries, perform protocol-based triage as appropriate, and route phone notes to providers through the EHRS
Place calls and create template-based letters regarding lab results for timely delivery to patients
Review daily schedules and complete pre-visit preparations, ensuring lab, imaging, consultation, care transition, and health-status information is available in medical records
Contact patients, consultants, imaging centers, and hospitals to obtain missing information
Call at-risk no-show patients and new patients for onboarding visits; remind them of responsibilities, assess barriers to care, and initiate social service referrals
Initiate disability forms, home health orders, durable medical equipment and supply requests, and disease status letters for provider review and signature
Assist the care team with reports to manage and assess patient population health needs
Identify vulnerable-population patients and provide appropriate social service or community-based referrals

Requirements

What you’ll need

High-school level education or equivalency
2–4 years of healthcare experience in outpatient clinics
Experience in specialty/multispecialty clinics strongly preferred
Spanish fluency preferred
Ability to work remotely on EST hours
Availability for a 3x12-hour schedule, 7:00am–7:00pm EST, Monday–Wednesday or Wednesday–Friday
Experience providing clinical and clerical support in a virtual value-based care environment
Ability to perform protocol-based triage and route clinical phone notes through an EHRS

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
Eligibility to participate in an employee equity purchase program (as applicable)