Bilingual Patient Engagement Associate I

Imagine Pediatrics

Patient Engagement Associate responsible for telephonic outreach to families for pediatric care. Supporting families in utilizing Imagine’s app-based technology for enrollment.

Posted 7/25/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong telephonic outreach and engagement skills, effectively communicating services to families of medically complex children while overcoming objections. Proven ability to meet engagement targets and utilize reporting tools for prioritization.

Highest-signal resume keywords

Telephonic OutreachCustomer Service ExperienceBilingual SpanishEngagement Target AchievementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Reporting ToolsDashboards

Industry Keywords

OutreachCall Center EnvironmentFamily EngagementEnrollment ProcessMedically Complex Children

About the role

Key responsibilities & impact

Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
Effectively communicate Imagine services and overcome parent/family objections.
Represent Imagine Pediatrics to parents and families of medically complex children.
In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
Successfully meet and/or exceed engagement monthly targets.

Requirements

What you’ll need

High School diploma or equivalent required
Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed
Bilingual Spanish highly preferred

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer