Manager, Caregiver Engagement Operations

Imagine Pediatrics

Manager leading caregiver engagement operations at Imagine Pediatrics. Responsible for ensuring quality caregiver experiences and driving operational improvements in pediatric health care.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own Caregiver Experience Outcomes
Accountable for NPS performance and trend improvement
Partner cross-functionally with SME leaders to define and operationalize the caregiver experience across the full journey
Identify gaps in experience and drive measurable improvements
Translate Insight into Action
Collect and synthesize caregiver feedback across channels
Turn insights into clear operational changes, standards, and workflows
Partner with clinical, operations, and product teams to implement changes
Drive Operational Consistency
Define “what good looks like” for key caregiver touchpoints
Build and maintain standard processes that reduce variability in experience
Monitor adherence and performance against experience standards
Lead Caregiver Voice Programs
Own and evolve the Patient Family Advocacy Council (PFAC)
Design and manage peer-to-peer caregiver support programs
Ensure caregiver voice is consistently represented in decision-making forums
Enable Teams to Deliver
Partner with Learning & Development to embed experience standards into training
Reduce cognitive burden by simplifying workflows tied to caregiver interactions
Support teams with tools, guidance, and feedback loops
Measure and Report
Track leading indicators tied to trust, engagement, and satisfaction
Communicate performance, insights, and actions to leadership

Requirements

What you’ll need

3-5+ years of experience in operations, customer experience, or service delivery
Experience working with Medicaid families and caregivers
Proven track record of improving customer or patient experience metrics
Experience building and scaling processes in a complex, cross-functional environment
Strong ability to translate qualitative insight into operational change
Experience working in healthcare or value-based care preferred

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operationscustomer experienceservice deliveryprocess buildingdata synthesisperformance trackingworkflow designmetrics improvementcross-functional collaborationqualitative analysis

Soft Skills

leadershipcommunicationproblem-solvingcollaborationadaptabilityinsight translationteam supporttraining facilitationfeedback managementstakeholder engagement