Manager, Acute Care Operations

Imagine Pediatrics

Manager of Acute Care Operations overseeing daily performance of pediatric healthcare team. Leading support services for children with special health care needs in a virtual care environment.

Posted 5/5/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Provide daily leadership, coaching, and oversight to ACOA and ACOA II team members.
Lead ongoing performance management, including regular feedback, coaching and participation in formal review cycles.
Provide timely, consistent coaching and partner with People Operations on corrective action when performance, conduct, or adherence to SOPs does not meet expectations.
Monitor workload distribution, dispatch accuracy, and adherence to SOPs.
Conduct regular 1:1s, performance check-ins, and competency assessments.
Serve as the escalation point for complex scheduling, dispatch, or communication issues.
Foster a culture of empathy, accountability, operational excellence, and continuous improvement.
Ensure accurate and timely dispatch of Pediatric Home Care Specialists (HCS) and MIH partners.
Oversee scheduling workflows, including visit coordination, provider/HCS chat setup, and dispatching accuracy.
Maintain high-quality documentation standards across Athena, CareHub, Axle, and other systems.
Ensure eligibility checks, insurance verification, and record-sharing workflows are completed consistently.
Monitor EHR inboxes and ensure timely provider support.
Serve as the operational owner for ACOA/ACOA II training, onboarding, and cross-training.
Maintain up-to-date knowledge of new procedures and ensure team adoption.
Partner with clinical and operational leaders to refine SOPs, workflows, and dispatch protocols.
Audit documentation, scheduling accuracy, and communication logs to identify trends and improvement opportunities.
Work closely with Acute Care clinicians, triage teams, intake, behavioral health, and MIH partners to ensure seamless care coordination.
Participate in interdisciplinary huddles to support patient engagement, progress monitoring, and barrier identification.
Serve as the operational liaison for committees, initiatives, and special projects within Imagine Pediatrics.
Ensure timely, compassionate, and professional communication with families, agencies, and referral partners.
Support appointment adherence strategies, including reminder workflows and follow-up coordination.
Uphold Imagine Pediatrics’ values in every interaction, modeling empathy and trust-building behaviors.

Requirements

What you’ll need

Minimum 3–4 years experience in healthcare operations, dispatch, care coordination, or related field.
Minimum 1 year in a senior acute care operations role or equivalent frontline leadership experience.
Demonstrated expertise with EHR systems, Microsoft Suite, and multi-system navigation.
Strong communication, customer service, and relationship-building skills.
Proven ability to multitask in a fast-paced environment with shifting priorities.
High attention to detail and strong organizational skills.
Experience training, mentoring, or precepting staff.
Ability to manage confidential and sensitive information with discretion.
Experience in pediatric, acute care, or MIH/dispatch environments, preferred.
Bilingual (Spanish/English), preferred.
Experience with Athena, Axle, CareHub, NotifyMD, or similar platforms.
Prior experience in a startup or rapidly evolving healthcare environment preferred.

Benefits

Comp & perks

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance at 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer

ATS Keywords

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Hard Skills & Tools

healthcare operationsdispatchcare coordinationEHR systemsmulti-system navigationtrainingmentoringperformance managementscheduling workflowsdocumentation standards

Soft Skills

leadershipcoachingcommunicationcustomer servicerelationship-buildingmultitaskingattention to detailorganizational skillsempathytrust-building