Operations

• Use clinical and operational data to monitor individual and team performance against defined KPIs.
• Monitor and optimize patient scheduling, ensuring optimal utilization of resources
• Oversee the management of patient records, ensuring accuracy, confidentiality, and compliance with privacy regulations.
• Ensure the accuracy and integrity of clinical data.
• Translate insights from data into actionable strategies that improve patient outcomes and team productivity.
• Support development and reporting of performance dashboards, ensuring visibility of metrics at both team and leadership levels.
• Drive initiatives to enhance engagement, retention, and patient satisfaction throughout their care journey.
• Partner with Clinical Operations leadership to align team goals with organizational strategy and growth initiatives.
• Track, and report on market-level KPIs and ensure data-driven decision-making
• Drive patient access, scheduling optimization, and care team efficiency in collaboration with clinical leaders
• Collaborate with cross-functional teams to streamline processes and improve operational workflows
• Participate in the development and maintenance of standard operating procedures (SOPs) related to clinical operations
• Stay current with industry trends and best practices, and continuously seek opportunities for process improvement.

Operations Manager

Technical Operations Analyst

Operations Manager

Manager, Patient Access – Reimbursement Operations

Director, Sales Operations

Deputy Director, Operations