Customer Service Representative

Imagine Learning

Customer Service Representative supporting homeschooling families and answering inquiries. Ensuring a seamless experience through effective communication and guidance tailored to educational goals.

Posted 5/7/2026full-timeRemote • Arizona, California, Iowa, Minnesota, Texas • 🇺🇸 United StatesJunior💰 $15 - $18 per hourWebsite

About the role

Key responsibilities & impact

Support homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance.
Ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication.
Help families make informed decisions that align with their educational goals.
Respond positively to customer calls, emails, and other direct contacts in a timely manner.
Communicate clearly, both in writing and speech, to internal and external customers.
Resolve all concerns in the best interest of both the customer and the company.
Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
Use multiple CRM's at once to assist the customer.

Requirements

What you’ll need

High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience.
Familiarity with CRM systems is a plus.
Outstanding verbal and written skills to engage with customers effectively.
Ability to prioritize job responsibilities and manage time effectively.
Dedication to deliver exceptional service by handling customer issues with care and expertise.
Organization and efficiency, ability to manage various tasks with precision and commitment.
Ability to work during the mandatory peak period of August 1 – September 30, with no planned PTO during this timeframe.
Ability to work effectively in a team-oriented environment while taking ownership of tasks.
Experience in Microsoft Office (Outlook, Excel, Word).

Benefits

Comp & perks

Multiple health, dental, and vision plans, including medical plans with zero employee premiums
401k plan with a company match
16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
Paid Time Off
Comprehensive maternity and fertility/family building benefits
Paid bonding leave when a new child joins your family
Access to on-demand mental health resources
Life and short and long-term disability insurance
Pre-tax savings plans
Paid volunteer time off
A wide variety of professional development programs, including tuition reimbursement
Work from home opportunities that foster work/life balance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceCRM systemsMicrosoft OfficeOutlookExcelWord

Soft Skills

communicationorganizationtime managementteamworkproblem-solvingdedicationlisteningprioritizationcompassionefficiency

Certifications

High School Diploma