Professional Services Engineer
Imagine Communications
full-time
Posted on:
Location Type: Hybrid
Location: Belrose • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
LinuxSQLVMware
About the role
- Provide on-site installation of video networking equipment
- Deliver operation and maintenance training to customers
- Provide troubleshooting and repair of assigned equipment at the customer site
- Provide solutions to customer issues
- Produce simulations of customer reported issues and test various options to resolve the issue
- Arrange for module exchange or repair of customer product
- Enter service calls into CRM system accurately
- Point of escalated complex technical issues
Requirements
- Expert knowledge and hands-on experience with Broadcast Video systems and solutions.
- Demonstrate expert knowledge of the technical broadcast market with focus on Audio/Video/Graphics processing with an automation ingest and playout focus.
- Familiarity with Windows Server, SQL Server, Linux and VMWare
- 2+ years of experience in IP Network engineering role
Benefits
- Equal opportunity workplace
- Affirmative action employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Broadcast Video systemsAudio processingVideo processingGraphics processingIP Network engineeringAutomation ingestPlayoutTroubleshootingRepairSimulation
Soft skills
Customer serviceProblem solvingCommunicationTrainingTechnical support