Imagination

Project Manager

• As a Senior Project Manager you will provide outstanding levels of client servicing to both new and established clients.
• You will get to work across delivering a variety of experiential projects from product launches, Global conferences, cultural events and Global tours.
• Write effective and compelling project briefs and brief internal teams
• Developing timelines, project proposals and running projects
• Create concise and well presented proposals
• Ensuring schedules are adhered to and project documentation is complete
• Maintain a close management of all aspects of your projects and escalate issues as needed
• Work with team to plan wider resources effectively
• Demonstrate understanding of agency services and be able to sell these effectively (Production, Guest Management/Logistics, Creative (2D/3D), Digital, Creative Production)
• Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives
• Support pitches working collaboratively with other disciplines and partners to create brave and inspiring agency proposals underpinned by a rigorous delivery plan, budget and schedule
• Liaise with our in-house legal team and the client as needed
• Work with internal HSSE Lead to ensure that all aspects of the production of the core events meet HSSE standards and guidelines
• Adhere to Imagination and ISO processes
• Should be able to travel internationally a number of times a year for extended periods of time
• Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation
• Hone commercial skills such as revenue maximisation and cost management
• Asses project spend to maximise value and ROI for clients
• Track revenue/time spend against a project to ensure project stays on track and does not exceed the allocated budget
• Understanding clients, competitors, market, suppliers, products and strategy
• A background in luxury automotive would be very advantageous
• Delegate to, manage and oversee team
• Mentor and develop junior team members

Senior Project Manager – Maternity Cover

• Provide outstanding levels of client servicing to both new and established clients
• Work across delivering a variety of B2B and B2C experiential projects and other communications initiatives
• Write effective and compelling project briefs and brief internal teams
• Develop timelines, project proposals and run projects
• Create concise and well presented proposals
• Ensure schedules are adhered to and project documentation is complete
• Maintain close management of all aspects of projects and escalate issues as needed
• Work with team to plan wider resources effectively
• Demonstrate understanding of services and sell these effectively
• Ensure successful onsite management and delivery ensuring projects reflect briefs and meet objectives
• Support pitches collaboratively with other disciplines and partners
• Liaise with in-house legal team and client as needed
• Work with internal HSSE Lead to meet HSSE standards and guidelines
• Ensure projects over £50K fees are issued with an Imagination Client Survey
• Able to travel internationally a number of times a year for extended periods of time
• Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation
• Hone commercial skills such as revenue maximisation and cost management
• Assess project spend to maximise value and ROI for clients
• Understand clients, competitors, market, suppliers, products and strategy
• Delegate to, manage and oversee team
• Mentor and develop junior team members.

Senior Project Manager

Events

• Manage all aspects of project execution and supplier management.
• Develop project proposals, write effective, compelling project briefs, presentations and working documents.
• Developing timelines, project proposals and running projects.
• Demonstrate financial responsibility through effective proposal costing, budget development and timely reconciliation.
• Develop and write project briefs, proposals and presentations.
• Delegate to, manage and oversee team and resource.
• Maintain and develop client and supplier relationships.
• Understanding clients, competition and strategy.
• Ensuring schedules are adhered to and project documentation is complete.
• Demonstrate understanding of services and be able to sell these effectively.
• Demonstrate successful onsite management and delivery ensuring projects reflect briefs and meet objectives.
• Mentor junior team members
• Willing and able to travel internationally for work, and from time to time work unsociable hours(inc. weekends) for extended periods

Senior Events Manager

Account Manager

• Serve as the day-to-day project lead across multiple workstreams, owning scope, timelines, deliverables, and overall forward progress.
• Proactively drive projects forward by defining next steps, assigning responsibilities, and holding internal teams accountable.
• Anticipate challenges, dependencies, and production considerations before they become issues, and propose clear solutions.
• Translate client goals into actionable plans for creative, production, and logistics teams.
• Maintain a strong understanding of the event production lifecycle, from concept through on-site execution and wrap.
• Ensure documentation, workflows and internal systems are consistently maintained at a high standard.
• Serve as the senior point of contact for clients, providing consistent updates and ensuring their needs are addressed promptly.
• Provide proactive strategic guidance beyond immediate project needs.
• Manage high-touch client relationships with professionalism, discretion, and urgency, responding effectively to time-sensitive requests and evolving priorities.
• Anticipate client needs and provide thoughtful guidance to help navigate complex decisions and deliverables.
• Build long-term trust to foster account stability and growth opportunities.
• Thoughtfully manage client hospitality, including curated gifts, birthdays, milestone recognition, hosted experiences, and personal touches that strengthen relationships beyond active projects and day-to-day deliverables.
• Coordinate client-facing details, including meeting F&B, parking, and executive-level accommodations, to ensure a polished, seamless experience at every interaction.
• Lead internal coordination across strategy, creative, production, and external partners.
• Run internal status meetings, set agendas, document decisions, and ensure alignment across teams.
• Act as the connective tissue between teams, ensuring clarity, accountability, and momentum.
• Escalate risks early and align with senior team members on mitigation strategies.
• Provide senior-level support for the execution of live events and moments, including on-site leadership when required.
• Ensure teams are prepared, timelines are met, and details are managed through show days and beyond.
• Act as a calm, solutions-focused presence in high-pressure live environments.
• Lead development of project budgets in partnership with production and finance teams.
• Oversee ongoing budget tracking, forecasting, reconciliation, and financial reporting.
• Monitor scope changes and manage addenda to protect profit margins.
• Provide regular updates on project expenses and inform senior team members of any potential budget deviations.
• Partner with the Account Director in resource allocation and scheduling.
• In collaboration with the Strategy Director, deliver clear and concise reporting on campaign performance, KPIs, and outcomes.
• Gather and synthesize client feedback to inform improvements and strengthen future work.
• Identify opportunities to improve processes, strengthen delivery models, and enhance account performance.
• Act as a strategic partner and operational extension to internal leadership.
• Prepare executive-ready materials, including presentations, briefing documents, agendas, and summaries for senior leadership meetings.
• Manage and streamline communications on behalf of senior stakeholders, ensuring consistency, accuracy, and timeliness.
• Anticipate the needs of executive stakeholders, proactively identifying gaps, risks, or opportunities and addressing them before escalation is required.
• Own meeting cadences for senior-level engagements, including setting agendas, capturing key decisions, and ensuring follow-through on action items.
• Maintain a high level of discretion and professionalism when handling sensitive information and executive interactions.
• Contribute to business development efforts, including proposal development, pitch materials, and opportunity tracking.

Senior Account Manager – Experiential & Live Events

• Full Accountability: Own your workflow from end-to-end—managing timelines, prioritizing competing tasks, and ensuring high-quality design solutions are delivered on schedule.
• Proactive Problem-Solving: Act as a self-starter who identifies opportunities to elevate agency standards and leads internal initiatives with an 'ideas-first' mindset.
• Insights Maven: Fuel the client development team with deep-dive research into brands, industries, and audience trends to sharpen our competitive edge.
• New Business Lead: Serve as the central hub for pitch essentials, managing everything from brand language and team bios to capabilities decks.
• Marketing Catalyst: Partner with Strategy and Marketing to craft compelling social content and coordinate high-stakes award submissions.
• Voice & Vision: Confidently articulate your design process and contribute your unique perspective during internal brainstorms and client presentations.
• Cross-Functional Partnership: Build seamless relationships across Strategy, Account, and Production teams to ensure every project hits the mark on budget and scope.
• Team-First Mentality: Bring a flexible, 'all-hands-on-deck' attitude to the fast-paced New York environment, jumping in wherever the agency needs you most.
• Pitch Precision: Support the New Business team by assembling high-impact presentations and maintaining master credential decks for the Imagination suite of services.
• Project Stewardship: Maintain organized digital ecosystems and facilitate smooth financial workflows by liaising between Project Management and Finance for invoicing and expenses.
• Executive Support: Manage high-level scheduling, agenda preparation, and expense reporting as needed.
• Meeting Mastery: Coordinate internal and external functions where needed, providing meticulous contact reports and ensuring all follow-up actions are executed.
• Culture & Environment: Lead the charge on office communications and the planning of agency events—from happy hours and offsites to bespoke branded gifting and community drives.

Account Coordinator

Account Executive

• Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
• Provide highly responsive client service ensuring very high levels of client satisfaction
• Manages reverse brief process with clients
• Propose new initiatives that help sustain and develop the account
• Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
• Constantly looks for opportunities to grow their clients business
• Build relationships with your clients key external agencies
• Manages client project debrief process
• Oversee a team of account managers and coordinators, providing them guidance and checking quality of work
• Play internal client at all stages of the project. You will come to be respected for your understanding of the client, their brand and their business priorities
• Design, understand and manage the scope and its deliverables lists
• Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
• Design and collaborate on a workback schedule with all departments. Ensure deadlines are communicated internally and externally and delivered accurately
• Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
• Ownership of agenda, meetings & client calls
• Work with Resource Management to manage client workload (current and forecast)
• Works closely with the specialized Production Leads in the delivery of projects
• Oversee budgets, change orders, and fee structure
• Understand burn reports
• Manages internal project debriefs
• Manages the case study production process to ensure your clients projects are added to our case study library
• Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines
• Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly
• Work closely with your Client Service, Director in the growth and development of your clients
• Ensures Team process compliance (creative, financial & system)
• Accountable for timely reconciliation and client communication

Account Director

• Assist in coordinating event logistics and maintaining production timelines.
• Manage project trackers, production calendars, and task lists to ensure alignment across departments.
• Book travel, accommodations, and transportation for production teams and key stakeholders.
• Coordinate shipping, deliveries, and storage for technical equipment, scenic elements, and production materials.
• Ensure project workbooks remain accurate and up-to-date.
• Assist with tracking project-level budgets and promptly report any deviations to the Production Manager.
• Document supplier and labor costs for financial forecasting and reporting.
• Provide administrative support for vendor communications, ensuring that all contract details and negotiations are managed by the Production Manager.
• Liaise with internal teams, vendors, and key stakeholders during on-site operations, under the Production Manager's guidance.
• Facilitate timely updates and coordination by acting as a communication conduit between technical, creative, and operational teams.
• Maintain a smooth chain of command throughout the production process by ensuring clear, structured handoﬀs.
• Identify potential operational and technical issues and promptly report them to the Production Manager.
• Assist in documenting risks and support the maintenance of contingency plans.
• Ensure adherence to health and safety guidelines by flagging any deviations for immediate review by the Production Manager.
• Support Client Services by relaying production updates and ensuring that deliverables meet client expectations.
• Communicate key technical requirements, budget updates, and timeline information to internal teams.
• Report pertinent updates and any issues needing escalation to the Production Manager or Production Director as appropriate.
• Assist with consolidating and maintaining all CAD facets to integrate technical, scenic, and spatial layouts into a master production drawing.
• Maintain updated production drawings throughout the project lifecycle and distribute revisions to Creative, Technical, and Vendor teams.
• Collaborate with Technical Directors (TDs) to escalate any discrepancies or technical concerns for resolution.

Production Coordinator – Live Events

• Demonstrates a deep understanding of Imagination's methodologies and client business practices, thinking strategically to identify opportunities and challenges.
• Inspires and champions innovative solutions, consistently envisioning fresh approaches to meet client needs.
• Consistently delivers high levels of client satisfaction, driving projects to successful completion and exceeding expectations.
• Fosters strong working relationships across internal and external teams, uniting individuals towards shared client objectives.
• Possesses exceptional analytical and problem-solving abilities, proactively identifying issues and developing effective, imaginative solutions.
• Cultivates and maintains robust relationships with clients, cross-functional teams, and internal stakeholders, ensuring seamless communication and partnership.
• Expertly manages multiple projects concurrently, optimizing resources and prioritizing tasks to ensure timely and budget-compliant delivery.
• Demonstrates responsiveness to evolving client needs and dynamic market conditions, adjusting strategies and approaches as required.
• Possesses strong organizational capabilities, meticulously managing project timelines, budgets, and resources.