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QA & Training Manager – US Healthcare Operations
Imagenet LLCQA & Training Manager designing and implementing QA and training programs for U.S. healthcare operations.
About the role
Key responsibilities & impact- Lead quality assurance and training programs supporting U.S. healthcare operations.
- Develop and maintain standardized onboarding and certification programs for claims and/or contact center teams.
- Conduct QA audits, side-by-side coaching, and training sessions to improve operational performance.
- Support underperforming teams through targeted training and QA interventions.
- Establish and maintain QA scorecards and ensure consistent scoring standards.
- Participate in internal and client-facing calibration sessions to align quality expectations.
- Analyze QA trends and identify root causes for errors, performance gaps, and training needs.
- Partner with Operations leaders to implement improvement initiatives.
- Track and report QA performance, training completion, and certification results.
- Ensure training and QA processes comply with HIPAA and client-specific requirements.
Requirements
What you’ll need- Minimum 5–7 years of experience in U.S. healthcare operations, particularly claims adjudication.
- At least 2–3 years in a QA, training, or quality leadership role.
- Strong knowledge of U.S. healthcare claims processing (Professional and/or Institutional).
- Experience conducting QA audits and facilitating training or coaching sessions.
- Ability to analyze quality trends and implement corrective training initiatives.
- Strong communication skills and ability to collaborate with operations leaders and U.S. stakeholders.
- Experience working in a healthcare BPO or offshore support environment is preferred.
Benefits
Comp & perks- Comprehensive HMO Coverage (Medical & Dental)
- Coverage starting Day 1 + 1 Free Dependent
- Hybrid Work Arrangement
- Opportunity to work with leading U.S. healthcare organizations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assurancetraining programsQA auditsclaims adjudicationU.S. healthcare claims processingcoaching sessionsperformance analysiscorrective training initiativesQA scorecardscompliance with HIPAA
Soft Skills
strong communication skillscollaborationleadershipcoachinganalytical skills