Healthcare Customer Service Representative
Imagenet LLC
Customer Service, Healthcare
Imagenet LLC
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $18 per hour
Job Level
Junior
About the role
- Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
- Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
- Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
- Communicate with patients to clarify insurance coverage and respond to basic inquiries
- Collaborate with clinical and billing teams regarding eligibility and authorization status
- Identify and resolve discrepancies in insurance information; escalate complex cases as needed
- Maintain compliance with HIPAA and patient privacy regulations
Requirements
- 1–2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing)
- Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber
- Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences
- Proficient in navigating healthcare systems; experience with EHRs preferred
- Demonstrated excellence in customer service and client interaction
- Clear and professional communication skills
- Must successfully pass a criminal background check
- High Speed Internet of 25MBPS download and 5MBPS upload
- Ability to directly hardwire to your modem
- Required to have a quiet dedicated work area
