Operations Support Associate – Radiology
Imagen Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $32 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the main point of contact for Imagen clients and clinicians.
- Triage and resolve calls, emails, and chats; track all issues in CRM.
- Monitor PACS and clinical apps for SLA compliance; troubleshoot image exceptions, demographic errors, and basic system issues.
- Facilitate provider communications, including critical findings and provider-to-provider calls.
- Support clinicians in efficient use of Imagen applications and workflows.
- Contribute to knowledge base documentation.
- Communicate daily with team members; escalate or suggest workflow improvements.
- Demonstrate ownership of client issues and uphold confidentiality.
- Collaborate with senior staff to deepen radiology workflow and application knowledge.
- Participate in weekly support meetings and ongoing process reviews.
Requirements
- Associate’s degree + 1 year in radiology support OR HS/GED + 3 years in healthcare/radiology support.
- EMR and radiology application experience preferred; familiarity with medical terminology a plus.
- CRM/ticketing (Salesforce preferred).
- Strong communication, multitasking, and troubleshooting skills.
- PC/hardware support experience preferred; highly organized with strong attention to detail.
Benefits
- Flexible schedule
- Overtime pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
radiology supportEMRCRMtroubleshootingPC supporthardware supportimage exception resolutiondemographic error resolutionworkflow improvementknowledge base documentation
Soft skills
communicationmultitaskingorganizationattention to detailclient issue ownershipconfidentialitycollaborationproblem-solvingescalationfacilitation
Certifications
Associate’s degreeHS/GED