Imagem Geosistemas

Systems Analyst, Technical Support

Imagem Geosistemas

full-time

Posted on:

Location Type: Hybrid

Location: São José dos Campos • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

Tech Stack

DNSLinuxSQLTCP/IP

About the role

  • Provide technical support in accordance with the product lifecycle as defined in the contract.
  • Support installation, licensing, and configuration of company software in environments that meet technical requirements.
  • Guide customers on the use of documented system features, operational concepts, and workflows.
  • Diagnose and resolve failures, errors, performance issues, crashes, and unexpected behavior.
  • Investigate root causes and propose effective technical solutions.
  • Provide documented examples, samples, and code snippets to support workflows as well as customization and development processes.
  • Log support interactions, document solutions, and contribute to the internal knowledge base.
  • Work collaboratively with colleagues and with development, product, and infrastructure teams.
  • Resolve product issues tailored to customers from a usage and configuration perspective.
  • When necessary, communicate with Esri Support to resolve issues.
  • Build customer relationships, manage expectations, and provide information and solutions to their requests.

Requirements

  • Bachelor's degree.
  • Knowledge of Windows and Linux operating systems (installation, configuration, services, and log analysis).
  • Fundamentals of computer networks (TCP/IP, DNS, DHCP, ports, firewalls, basic connectivity analysis).
  • Knowledge of relational databases (installation, configuration, SQL queries, data analysis and validation).
  • Experience installing, configuring, and troubleshooting applications in client/server environments.
  • Ability to analyze logs and diagnose technical failures.
  • Basic scripting knowledge and code reading to support customizations and integrations.
  • Familiarity with corporate environments and best practices in technical documentation.
  • Customer support experience (remote and/or on-site).
  • Strong verbal and written communication skills, with the ability to translate technical terms into accessible language.
  • Analytical mindset and problem-solving orientation.
  • Organized and able to manage priorities.
  • Collaborative attitude when working with peers, internal teams, and clients.
  • Technical/professional English is a plus.
  • GIS knowledge is a plus.
  • Concepts related to geographic data technologies and methodologies are a plus.
  • Knowledge and understanding of the products and services offered by Imagem is a plus.
Benefits
  • Health and Dental Insurance - SulAmérica.
  • Life and Personal Accident Insurance.
  • Access to Gympass for physical and mental wellbeing.
  • Wellbeing program focusing on mental, physical, and social health.
  • Childcare assistance.
  • Extended paternity leave.
  • Day off on your children's birthdays up to age 16.
  • Caju card for meals/food, also valid during vacation.
  • Transportation voucher to facilitate your mobility.
  • Home office allowance on the Caju card.
  • Flexible hours and hybrid work for a healthy balance.
  • Day off on your birthday + special gift (Caju voucher).
  • Personalized career map, with technical or leadership ("Y") career paths.
  • 2 hours per week dedicated to study during working hours.
  • Access to Udemy, Imagine, and Feedz platforms for continuous learning.
  • Development programs focused on technical, behavioral, and business skills.
  • Individual Development Plan (IDP) with tailored training.
  • Regular feedback to support your growth.
  • Annual Profit Sharing (PLR) tied to performance.
  • Internal mobility to explore new positions and grow.
  • Succession plan focused on developing leaders and junior talent.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows operating systemLinux operating systemTCP/IPDNSDHCPSQLscriptingclient/server environmentslog analysisdata analysis
Soft Skills
customer supportverbal communicationwritten communicationanalytical mindsetproblem-solvingorganizational skillscollaborative attituderelationship managementexpectation managementtechnical documentation
Certifications
Bachelor's degree