Imagem Geosistemas

Customer Success Analyst – Natural Resources

Imagem Geosistemas

full-time

Posted on:

Location Type: Hybrid

Location: São José dos Campos • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Analyze, plan and execute activities in the Customer Success area of the Customer Experience Directorate, focusing on client satisfaction and success.
  • Help customers achieve the goals they intended when purchasing our platform.
  • Manage onboarding processes.
  • Drive upsell and cross-sell opportunities.
  • Participate in decision-making and project meetings.
  • Propose the best solutions to customers, whether changes or maintenance.
  • Perform frequent follow-ups on the progress of customer projects.
  • Evaluate customer performance indicators and results.
  • Gather feedback on the product or service.
  • Prepare and present reports so the customer understands their current status and future direction.
  • Strategically provide customers with information about the platform.
  • Manage expectation conflicts, resolve issues and engage the relevant teams, including Imagem Quality for continuous improvement of our processes.
  • Ensure full utilization of the platform in accordance with the customer’s objectives.
  • Act as a bridge between customer feedback and operations/commercial/marketing/suppliers.

Requirements

  • Bachelor's degree.
  • Experience serving internal and external customers.
  • Basic knowledge of Customer Experience and Customer Success methodologies.
  • Knowledge of GIS.
  • Data analysis and interpretation skills.
  • Project experience.
  • Knowledge of databases.
  • Strong knowledge of ArcGIS (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise and apps such as Survey, Dashboards, etc.).
  • Previous experience in natural resources companies (environmental, mining, oil & gas).
  • Certifications (desirable).
  • Intermediate/Advanced English (desirable).
  • Power BI (desirable).
  • Knowledge and understanding of Imagem's products and services (desirable).
Benefits
  • 🏥 Health and Dental Plan — SulAmérica.
  • ✅ Life and Personal Accident Insurance.
  • 🏋️‍♂️ Access to Gympass to support physical and mental well-being.
  • 🧘‍♀️ Wellness program focused on mental, physical and social health.
  • 👶 Childcare assistance.
  • 👨‍👦 Extended paternity leave.
  • 🎉 Day off on your children's birthdays for children up to 16 years old.
  • 🍽 Caju card for food/meals, also valid during vacation.
  • 🚎 Transportation voucher.
  • 🏡 Home office allowance on the Caju card.
  • ⏳ Flexible hours and hybrid work for a healthy balance.
  • 🎉 Day off on your birthday + special gift (Caju voucher).
  • 📈 Personalized career map with technical or leadership (“Y”) tracks.
  • 📖 2 hours per week dedicated to study during working hours.
  • 🎓 Access to Alura, Imagine and Feedz learning platforms for continuous development.
  • 🧠 Development programs focused on technical, behavioral and business skills.
  • 📋 Individual Development Plan (IDP) with tailored training.
  • 💬 Regular feedback to support your growth.
  • 📊 Annual Profit Sharing (PLR) linked to performance.
  • 🔄 Internal mobility to explore new roles and grow.
  • 📈 Succession plan focused on developing leaders and junior talent.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer experience methodologiescustomer success methodologiesGISdatabasesArcGISArcGIS ProArcGIS OnlineArcGIS EnterprisePower BI
Soft skills
client satisfactionproblem-solvingcommunicationproject managementcustomer relationship managementfeedback gatheringreport preparationexpectation managementconflict resolutionstrategic thinking
Certifications
Bachelor's degree