Imagem Geosistemas

Customer Success Analyst

Imagem Geosistemas

full-time

Posted on:

Location Type: Hybrid

Location: São José dos Campos • Brasil

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Job Level

Mid-LevelSenior

Tech Stack

Python

About the role

  • Analyze, plan and execute activities for the Customer Success area within the Customer Experience Directorate, focusing on client satisfaction and success.
  • Help clients achieve the objectives they intended when purchasing our platform.
  • Manage onboarding.
  • Upsell & Cross-sell.
  • Lead decision-making and project meetings.
  • Propose the best solutions to clients, whether changes or maintenance.
  • Conduct frequent follow-ups on client project progress.
  • Evaluate clients' performance indicators and results.
  • Collect feedback on the product or service.
  • Prepare and present reports to keep the client informed of current status and next steps.
  • Strategically provide clients with information about the platform.
  • Manage expectation conflicts, resolve issues and engage the relevant teams, including Imagem Quality, to drive continuous improvements to our processes.
  • Ensure full platform adoption in accordance with the client's objectives.
  • Act as a bridge between client feedback and operations/sales/marketing/vendors.

Requirements

  • Degree in Earth Sciences.
  • Experience serving internal and external clients.
  • Basic concepts of Customer Experience and Customer Success methodologies.
  • Knowledge of GIS.
  • Data analysis and interpretation skills.
  • Experience working on projects.
  • IT knowledge (databases and automations with Python).
  • Strong knowledge of ArcGIS (ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise and apps such as Survey, Dashboards, etc.).
  • Previous experience in natural resources or geomarketing companies (environmental, mining, oil & gas).
  • Relevant certifications.
  • Intermediate to advanced English.
  • Power BI.
Benefits
  • 🏥 Health and Dental Insurance - SulAmérica.
  • ✅ Life and Personal Accident Insurance.
  • 🏋️‍♂️ Access to Gympass to support physical and mental well-being.
  • 🧘‍♀️ Wellness Program focused on mental, physical and social health.
  • 👶 Childcare Assistance.
  • 👨‍👦 Extended Paternity Leave.
  • 🎉 Day off on your children's birthdays (up to 16 years old).
  • 🍽 Caju card for food/meals, also valid during vacation.
  • 🚎 Transportation Voucher.
  • 🏡 Home Office Allowance on the Caju card.
  • ⏳ Flexible Hours and Hybrid Work for a healthy balance.
  • 🎉 Day off on your birthday + special gift (Caju voucher).
  • 📈 Personalized Career Map, with technical or leadership career paths ("Y").
  • 📖 2 weekly hours dedicated to study during work hours.
  • 🎓 Access to Alura, Imagine and Feedz platforms for continuous learning.
  • 🧠 Development programs focused on technical, behavioral and business skills.
  • 📋 Individual Development Plan (IDP) with tailored training.
  • 💬 Regular feedback to support your growth.
  • 📊 Annual Profit Sharing (PLR) linked to performance.
  • 🔄 Internal mobility to explore new positions and grow.
  • 📈 Succession Plan focused on developing leaders and junior talent.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisPythonArcGISArcGIS ProArcGIS OnlineArcGIS EnterprisePower BICustomer Experience methodologiesCustomer Success methodologiesproject management
Soft skills
client satisfactioncommunicationproblem-solvingleadershipconflict resolutionreportingstrategic thinkingcollaborationfeedback collectionexpectation management
Certifications
relevant certifications