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Customer Success Analyst – Government
Imagem Geosistemas
full-time
Posted on:
Location Type: Hybrid
Location: São José dos Campos • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Analyze, plan, and execute Customer Success activities within the Customer Experience Directorate, focusing on client satisfaction and success.
- Help clients achieve the goals they envisioned when purchasing our platform;
- Manage the onboarding process;
- Drive upsell and cross-sell opportunities;
- Participate in decision-making and project meetings;
- Propose the best solutions to clients, whether changes or maintenance;
- Conduct regular follow-ups on clients' project progress;
- Evaluate client performance indicators and outcomes;
- Gather feedback on the product or service;
- Prepare and present reports to keep clients informed of their current status and next steps;
- Strategically nurture clients with information about the platform;
- Manage expectation gaps, resolve issues, and engage relevant teams — including the Imagem Quality team — to drive continuous process improvements;
- Ensure full utilization of the platform in line with the client's objectives;
- Act as a bridge between client feedback and operations/sales/marketing/suppliers.
Requirements
- Bachelor's degree.
- Experience supporting internal and external clients;
- Knowledge of GIS (Geographic Information Systems);
- Data analysis and interpretation;
- Experience in project work;
- Knowledge of databases;
- Relevant certifications;
- Intermediate to advanced English proficiency;
- Experience with Power BI;
- Knowledge and understanding of the products and services offered by Imagem.
Benefits
- 🏥 Health and Dental Insurance - SulAmérica.
- ✅ Life and Personal Accident Insurance.
- 🏋️♂️ Access to Gympass for physical and mental well-being.
- 🧘♀️ Well-being program focused on mental, physical, and social health.
- 👶 Childcare allowance.
- 👨👦 Extended paternity leave.
- 🎉 Day off on the birthdays of your children up to 16 years old.
- 🍽 Caju card for meals/food, also valid during vacation.
- 🚎 Transportation voucher.
- 🏡 Home office allowance on the Caju card.
- ⏳ Flexible hours and hybrid work for a healthy balance.
- 🎉 Day off on your birthday + a special gift (Caju voucher).
- 📈 Personalized career map with technical or leadership ("Y") tracks.
- 📖 2 hours per week dedicated to study during working hours.
- 🎓 Access to Alura, Imagine, and Feedz platforms for continuous learning.
- 🧠 Development programs focused on technical, behavioral, and business skills.
- 📋 Individual Development Plan (IDP) with tailored training.
- 💬 Regular feedback to support your growth.
- 📊 Annual Profit-Sharing (PLR) tied to performance.
- 🔄 Internal mobility to explore new positions and grow.
- 📈 Succession plan focused on developing leaders and junior talent.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisGISdatabase knowledgeproject management
Soft skills
client satisfactioncommunicationproblem-solvingstrategic thinkingclient relationship management
Certifications
relevant certifications