IMA Health

Human Resources

• Lead the end-to-end recruitment process for key roles, ensuring an exceptional candidate experience and the hiring of top-tier talent.
• Develop and implement strategies to attract, retain, and engage the IMA Health team, driving international business growth in competitive markets.
• Design and implement HR policies, procedures, and programs, ensuring compliance with all applicable labor regulations in the regions where we operate.
• Oversee the full employee lifecycle, from onboarding and training to professional development, to ensure a high-performing team.
• Develop, manage, and continuously improve the compensation and benefits structure, leading initiatives to enhance recognition, promote diversity, and foster engagement through team-building activities.
• Manage the payroll process in collaboration with external partners, ensuring employees are paid accurately and on time.
• Act as an HR advisor for managers and team members, providing guidance on employee relations, performance management, and talent development.
• Use HR data and metrics to support strategic decision-making, optimize HR processes, and provide actionable recommendations.

HR Manager

Customer Support

• Atender consultas y solicitudes de potenciales clientes por teléfono, WhatsApp y correo.
• Contactar, asesorar y efectuar el seguimiento de nuevos clientes hasta su efectiva alta en el servicio.
• Registrar y mantener actualizada la información en el CRM y otras plataformas.
• Colaborar con otros equipos para resolver incidencias, garantizando una experiencia positiva para el cliente.
• Apoyar en tareas adicionales que ayuden a cumplir los objetivos del equipo.
• Garantizar una interacción positiva y satisfactoria para el cliente en cada contacto.

HR Manager

Atención al Cliente, Catalán