Sales Technical Support Specialist – Pharmaceutical Packaging

IMA Group

Technical Sales Support Specialist providing back-office support in pharmaceutical packaging industry. Collaborating with sales and technical teams for quotations and order finalization.

Posted 7/25/2026full-timeOzzano dell'Emilia • 🇮🇹 ItalyMid-LevelSenior💰 €34,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in back-office support, project coordination, and customer relationship management, with proficiency in SAP and CRM systems. Fluent in English and German, with a strong understanding of commercial procedures and international transactions.

Highest-signal resume keywords

Fluent In EnglishFluent In GermanKnowledge Of SAPKnowledge Of CRM SystemsProject Coordination Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial ProceduresAdministrative ProceduresIncotermsLetters Of CreditInternational TransactionsCustomer Master Data ManagementOrder Confirmation CreationPurchase Order CreationWBS/Network Structure ManagementDegree In Languages/Translation & Interpreting

Soft Skills

Organizational SkillsOpen-MindednessFlexibilityAdaptabilityStress Management

About the role

Key responsibilities & impact

Provide back-office support to the Area Managers and Project Managers within the Sales Department.
Prepare the commercial section of quotations based on the Area Manager's instructions.
Maintain relationships with Area Managers, agents, subsidiaries, and customers.
Create order confirmations and open the related WBS/Network structures in SAP after receiving the customer's purchase order.
Verify the availability of IMA divisions or third-party suppliers and create related purchase orders.
Communicate the issuance or revision of documents to all relevant company departments.
Organize customer visits to IMA facilities, including support with accommodation and transportation arrangements.
Update customer master data in SAP and CRM systems.
Liaise with the central administration team regarding invoicing and other administrative activities.

Requirements

What you’ll need

Fluent knowledge of English and German, with Spanish considered a strong advantage.
Degree in Languages/Translation & Interpreting and/or Economics, with 1 to 3 years of experience in structured industrial organizations.
Knowledge of commercial and administrative procedures, including Incoterms, Letters of Credit, and International Transactions.
Knowledge of SAP and CRM systems.
Strong organizational and project coordination skills within a team environment.
Open-mindedness, flexibility, and adaptability.
Ability to manage stress and urgent priorities effectively.

Benefits

Comp & perks

GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.