Technical Service Manager

IMA Group

Technical Service Manager at IMA Group providing technical resolution for pharmaceutical processing equipment. Leading a team to enhance technical solutions and customer support.

Posted 7/10/2026full-timeGreenville/Winterville • North Carolina • 🇺🇸 United StatesSeniorLead💰 $105,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical resolution and customer service within industrial environments, with a strong focus on mechanical and electro-mechanical systems. Proven ability to lead teams, manage projects, and apply engineering knowledge to enhance product performance and customer satisfaction.

Highest-signal resume keywords

Bachelor’s Degree In Engineering8+ Years Manufacturing Operations ExperienceTroubleshooting Mechanical/Electro-Mechanical EquipmentKnowledge Of Aseptic Filling EquipmentProven Leadership In Industrial Technical Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PC/PLC Control SystemsBlueprint ReadingTechnical DocumentationMechanical/Electrical ToolsProject ManagementTechnical Solutions DevelopmentProduct UnderstandingProcess KnowledgeTechnical Skills UpdatingSHEQ Compliance

Soft Skills

Strong CommunicationCustomer ServiceInterpersonal SkillsTeam ManagementAbility To Work Independently

Tools & Technologies

Microsoft OfficeTechnical Support ToolsMaintenance Tools

Certifications & Qualifications

Valid Driver’s LicensePassport

Industry Keywords

Manufacturing OperationsIndustrial PlantsPharmaceutical MaintenanceSterile/Aseptic EnvironmentsMulticultural Environments

About the role

Key responsibilities & impact

Provide the first point of contact for customers for technical resolution of issues
Supply of timely and accurate technical solutions
Complete on-site customer visits to gather information on customers issues
Work with Product Line Manager to develop spare & change parts packages
Consistently observe and promote SHEQ site requirements for self, department, and all contractors, visitors, and guests.
Manage a team of technicians, engineers, administrative support, etc.
Act as primary the technical interface between Customer Service, Engineering and the customer
Perform project related engineering tasks for Customer Service projects as needed
Update internal customers on available improvements and replacements for obsolete items for specific equipment
Direct/coordinate/manage technical solutions for the technicians/engineers
Apply product understanding and process knowledge to the development of improved product and increased performance
Periodically update & hone technical skills & knowledge via formal education, seminars and certificate programs

Requirements

What you’ll need

Bachelor’s degree in engineering or related field OR 10+ years equivalent experience
8+ years manufacturing operations experience (engineering, purchasing, materials control, administration)
Strong understanding of industrial plants with PC/PLC control systems, refrigeration, and vacuum systems
Experience troubleshooting mechanical/electro-mechanical equipment (remote/direct), including PLCs
Ability to read blueprints, schematics, manuals, and other technical documentation
Working knowledge of mechanical/electrical tools used in pharmaceutical maintenance/technical support
Strong communication, customer service, interpersonal, and Microsoft Office skills
Experience working with internal and external customers
Proven leadership in industrial technical environments (maintenance/engineering)
Experience in multicultural/international environments
Experience supporting equipment in sterile/aseptic environments
Knowledge of aseptic filling equipment (vials, syringes, cartridges, isolators, VHP)
Ability to work independently with flexible schedule and short-notice travel
Valid driver’s license and passport required
Ability to travel up to 25% (~1 week/month), including international travel.

Benefits

Comp & perks

GLOBAL ENVIRONMENT: dynamic, flexible, avantguarde in a multinational and multicultural context.
DIVERSITY & INCLUSION CULTURE: promoted through the Corporate Code of Ethics and dedicated programs.
CONTINUOUS LEARNING: as a strategic asset for the development and motivation of people.
WELLBEING: flexible working, health insurance, are just some of our initiatives to support the well-being of people and their families.