Field Service Technician

IMA Group

Field Service Technician responsible for preventive maintenance and troubleshooting of freeze-drying equipment at IMA Life. Working on-site and developing customer relationships in the pharmaceutical sector.

Posted 6/22/2026full-timeTonawanda • New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Perform preventive maintenance on IMA Life freeze-drying equipment installed worldwide, ensuring safe and efficient operation
Troubleshoot system errors and failures, identify root causes, and implement corrective actions to restore equipment functionality
Support equipment commissioning and, when not in the field, assist with production, testing, and customer service tasks
Complete and manage documentation and computer records required for service execution and quality tracking
Remain available for on-call support as required by service agreements
Represent the company professionally at customer sites with punctuality and appropriate conduct
Develop and maintain positive customer relationships to ensure satisfaction and service excellence

Requirements

What you’ll need

Technical certificate in electro-mechanical or process disciplines, or associate degree in a technical field with 3–5 years of experience in installation, commissioning, and maintenance of industrial equipment, or equivalent hands-on technical experience
Available to travel up to 80%, including internationally
Understanding of control systems using PC and PLC architectures
Experience in the maintenance of complex industrial equipment
Ability to read and interpret mechanical and electrical drawings to support field troubleshooting and service activities
Strong organizational skills and ability to manage workload independently
Excellent communication and customer-facing skills; ability to represent the company positively at customer sites

Benefits

Comp & perks

Comprehensive medical, dental, vision, life and disability insurance
401(k) retirement plan
Tuition assistance
Annual bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

preventive maintenancetroubleshootingequipment commissioninginstallationmaintenancecontrol systemsPC architecturePLC architecturereading mechanical drawingsreading electrical drawings

Soft Skills

organizational skillsindependent workload managementcommunication skillscustomer-facing skillsrelationship managementpunctualityprofessional conduct

Certifications

technical certificate in electro-mechanical disciplinestechnical certificate in process disciplinesassociate degree in a technical field