Job Level
Mid-LevelSenior
About the role
- Serve as the primary contact for partner inquiries regarding pricing, quotations, delivery schedules, product availability, and order status.
- Provide dedicated support for invoices, credit requests, order administration, price indications, quotations, customer returns, and partner pricing.
- Coordinate with Sales, Logistics, and Finance teams to resolve partner issues and ensure timely follow-up.
- Deliver commercial support to Platinum, Gold, and Authorised partners via email, Teams, calls, and other digital tools.
- Prepare and deliver monthly reports to Channel Managers and Country Managers.
- Support incentive programmes by tracking channel growth and NPS results.
- Conduct outbound sales calls and proactive follow-up.
- Maintain accurate records of partner interactions and requests.
- Support onboarding for new partners, providing documentation and guidance.
- Assist in preparing reports and dashboards to monitor partner service metrics.
- Identify opportunities to improve partner support processes and tools.
- Ensure compliance with company policies and procedures in all partner-related activities.
- Manage onboarding for API SDK partners, including agreements and documentation.
- Follow up on incoming leads (small to mid-sized), coordinating with Sales Managers.
- Participate in tenders, coordinating deliverables and documentation for partners and customers.
- Support the Marketing department with newsletters, training events, and content creation.
Requirements
- Proven experience in customer service, sales support, or administration (preferably B2B).
- Experience with quotations, pricing, order handling, and supporting sales activities.
- Strong organisational skills and attention to detail.
- Service-oriented mindset focused on partner satisfaction and responsiveness.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM systems (e.g., Microsoft Dynamics 365).
- Team player with a proactive approach to problem-solving.
- Experience working with channel partners or distributors and/or familiarity with pricing models is an asset.
- Fluency in English (additional languages are advantageous).