Professional Services Consultant

Illumio

Professional Services Consultant enabling customer deployments and adoption of Illumio's cybersecurity platform. Collaborating with customers and teams to design secure and scalable solutions.

Posted 6/29/2026full-timeRemote • 🇬🇧 United KingdomJunior💰 £75,000 - £90,000 per yearWebsite

About the role

Key responsibilities & impact

Design and implement Illumio’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices
Assess and resolve a wide range of customer issues related to deployment, configuration, and policy using advanced analytical and problem-solving techniques
Diagnose unusual or ambiguous situations, identify root causes, and develop creative, effective solutions—even when precedent or documentation is limited
Evaluate risk, implications, and trade-offs when selecting the appropriate course of action, exercising sound judgment and professional discretion
Identify gaps or improvement opportunities in customer deployment strategies and security policies and recommend appropriate adjustments
Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter
Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments
Present new ideas, improvements, and lessons learned, contributing to continuous improvement within the Professional Services organization
Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset

Requirements

What you’ll need

Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline
Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios
Proven ability to work independently as a self-starter while knowing when to seek guidance for new or higher-risk assignments
Experience supporting customer-facing deployments, implementations, or technical engagements
Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively

Benefits

Comp & perks

Medical, Dental, Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings
Equity Opportunities
Paid time off
Paid Holidays
Employee Incentive Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Deployment ModelsConfiguration ManagementPolicy DevelopmentRisk AssessmentProblem-Solving Techniques

Soft Skills

Self-StarterCollaborationCreative Solution DevelopmentCustomer AdvocacyTime Management