Senior Customer Success Advisor

Illumio

Customer Success Advisor enhancing client success by developing strategies for adopting Illumio's products for cybersecurity. Collaborating cross-functionally to drive client value and strategic growth.

Posted 6/4/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $150,000 - $180,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required.
Renewals - tie adoption health to renewal and ensure that value is being delivered.
Expansion - partner with Sales to identify expansion opportunities.
Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer side.
Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products.
Monitor the Adoption Health across all accounts within your portfolio.
Identify product or feature gaps, coordinate responses and timelines with the Illumio product team.

Requirements

What you’ll need

5+ years of experience in Customer Success, Technical Account Management, Professional Services, or related, customer-facing role.
Ideally have worked within the Cyber Security or Enterprise SaaS space.
Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform.
Excellent communication skills verbal, written and presentation.
Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment.
Ability to travel onsite to customers.

Benefits

Comp & perks

Medical, Dental, Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings
Equity Opportunities
Paid time off
Paid Holidays
Employee Incentive Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer successcommunicationtrust buildingdetail-orientedflexibilitypresentation skillsprioritization