Brocade SAN Engineer
Broadcom
Linux
Escalation Engineer
Illumio
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $129,000 - $155,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudLinux
About the role
- Work with industry leading customers in maintaining Illumio’s technology deployments
- Log and update cases; inform customers of case status and provide solutions in a timely manner
- Understand customer systems and configurations; analyze problems/defects and recommend solutions
- Work closely with external customers, support engineers, Development, Sales and others to provide solutions
- Set customer expectations appropriately and accurately
- Provide technical product support to field engineers and technicians for complex problems
- Provide design, reliability and other technical feedback to R&D; handle escalations to R&D as needed
- Update technical product documentation and populate the company knowledge base
- Interact with customers directly via email, phone and remote analysis tools as primary communication contact
- Assist internal field teams with pre-sales issues; mentor team members and provide peer learning and cross-training
Requirements
- Must be fluent in English and Spanish
- Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management
- Expertise with Windows and Linux Operating Systems (AIX and Solaris is a plus)
- Experience with public cloud infrastructure and services
- Strong organizational, problem-solving and systems analysis skills
- Strong written and verbal communication skills
- High attention to detail
- Drive to solve practical business problems with client-centric solutions
- Enjoy learning new technologies, applications, and systems
- Enthusiastic self-starter with commitment to learning, customer empathy, and team communication
- Authorization to work lawfully in the country for the position (application asks about work authorization and sponsorship)
Benefits
- Medical
- Dental
- Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
- Offers Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical Support Engineercase managementcall resolution managementWindows Operating SystemLinux Operating Systempublic cloud infrastructureAIXSolarissystems analysisproblem-solving
Soft skills
organizational skillswritten communicationverbal communicationattention to detailclient-centric solutionslearning new technologiescustomer empathyteam communicationenthusiastic self-startermentoring
