Staff Technical Account Manager

Illumio

Staff Technical Account Manager at Illumio providing cybersecurity guidance to U.S. Military accounts.

Posted 5/22/2026full-timeRemote • Virginia • 🇺🇸 United StatesLead💰 $171,000 - $205,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewalls

About the role

Key responsibilities & impact

Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals and overall impact on mission and operational outcomes.
Provide project leadership, coordination, and architectural guidance for the customer’s cybersecurity, Zero Trust, and Illumio product initiatives in DoD/Military environments.
Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience.
Lead and drive challenging requests across simultaneous client engagements, coordinating across customer stakeholders and internal Illumio teams.
Be a customer advocate within Illumio to ensure escalations are resolved in a timely fashion.
Collect metrics and develop reports that illustrate program health and progress.

Requirements

What you’ll need

5–10 years of experience supporting SaaS enterprise software
Knowledge of cybersecurity industry products, firewalls, Zero Trust architecture, and security best practices.
Effective working independently and in a team setting.
Familiarity with common public sector security/compliance frameworks and constraints.
Bachelor’s degree in engineering or science.
Must be able to obtain and maintain a U.S. security clearance.

Benefits

Comp & perks

Medical, Dental, Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings
Equity Opportunities
Paid time off
Paid Holidays
Employee Incentive Program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS enterprise softwarecybersecurityZero Trust architecturefirewallssecurity best practicesproject leadershiparchitectural guidancemetrics collectionreport development

Soft Skills

relationship buildingcustomer advocacyproblem-solvingindependent workingteam collaborationcommunicationcoordinationproactive guidance

Certifications

U.S. security clearance