Senior Staff Program Manager

Illumio

Customer Success Advisor managing strategic customer engagements for a cybersecurity leader. Coordinating program execution and governance to ensure successful adoption of Illumio products.

Posted 4/21/2026full-timeRemote • Missouri • 🇺🇸 United StatesSenior💰 $158,000 - $189,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityPMP

About the role

Key responsibilities & impact

Own program coordination and execution governance for strategic customer engagements, ensuring Customer Success, TAM, Professional Services, Enablement, and Support are aligned to shared customer outcomes, milestones, and success criteria.
Serve as the cross functional orchestrator across post sales motions, managing dependencies, timelines, risks, and decision points across multiple teams without direct authority.
Establish and maintain program governance models, including outcome based planning, operating cadences, escalation paths, and executive level communications.
Act as the primary point of contact for program execution and governance, while partnering closely with the CSA, who remains the overall account and value owner.
Partner with Customer Success and Account teams to ensure program execution supports adoption goals, renewal readiness, and expansion opportunities.
Proactively identify, surface, and help manage program level risks and opportunities that could impact customer value realization, renewals, or commercial outcomes.
Align delivery plans with customer maturity, operational readiness, and long-term value realization.
Collaborate with Professional Services to ensure scoped services, timelines, and resourcing support contracted outcomes and customer objectives.
Partner with TAMs to accurately reflect technical plans and architectural decisions in program plans and delivery sequencing.
Coordinate enablement, training, and readiness activities to support successful adoption and seamless operational handoff.
Deliver recurring program health reporting that provides clear visibility into execution progress, key risks, dependencies, and outcome indicators such as adoption, readiness, and value realization.
Ensure stakeholders experience a cohesive, predictable, and well governed delivery motion.

Requirements

What you’ll need

8+ years of experience managing complex, customer facing programs in SaaS or enterprise technology environments.
Program management certification (e.g., PMP, PgMP, CSM, SAFe, or equivalent), demonstrating formal training in structured delivery, governance, and cross functional execution.
Proven experience orchestrating cross functional post sales execution across Customer Success, Professional Services, Enablement, Support, and technical teams.
Demonstrated ability to manage large, multi workstream programs with meaningful operational and commercial impact, without direct ownership of delivery resources.
Strong stakeholder management skills, with the ability to communicate clearly and confidently at both working and executive levels.
Experience influencing and aligning teams in highly matrixed environments.
Demonstrated ability to manage risk, dependencies, and competing priorities in fast paced, high expectation settings.
Excellent written, verbal, and organizational skills, including experience producing customer ready reporting and executive communications.
Experience supporting enterprise, federal, or public sector customers.
Familiarity with cybersecurity concepts, Zero Trust principles, or large scale security / infrastructure deployments.
Experience operating in environments with contractual complexity, governance requirements, or regulated stakeholders.
Background working in high growth or evolving organizations where processes are being defined, refined, and operationalized.
Prior post-sales delivery experience partnering with TAMs, CSAs, or Professional Services.

Benefits

Comp & perks

Medical
Dental
Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings
Equity Opportunities
Paid time off
Paid Holidays
Employee Incentive Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementrisk managementstakeholder managementcross functional executioncustomer engagementprogram governanceoperational readinessadoption strategiesreportingSaaS

Soft Skills

communicationorganizational skillsinfluencingcollaborationproblem solvingleadershipadaptabilitystrategic thinkingdecision makingrelationship management

Certifications

PMPPgMPCSMSAFe