Customer Success Manager

• Own and manage a portfolio of Australian customers, serving as their primary Customer Success contact
• Build strong, long-term relationships with technical and executive stakeholders
• Drive customer adoption, engagement and value realisation for Illumio’s platform
• Identify risks and opportunities across your accounts and proactively manage them
• Connect adoption health to renewal readiness and expansion conversations in partnership with Sales
• Facilitate regular customer success reviews and strategic planning sessions
• Work closely with internal teams including Sales, Support, Systems Engineering, Professional Services, Training and Product
• Advocate for your customers internally, ensuring their voice influences process and product improvements
• Contribute customer insights, success stories and case studies back into the wider organisation
• Maintain clear, structured account plans, adoption roadmaps and success metrics

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