Illumination Works

Data Analyst

• Partner directly with functional customers to capture business needs, translating requirements into technical solutions
• Serve as the bridge between technical teams and non-technical business leaders, ensuring alignment and clear delivery schedules
• Architect and maintain Power BI dashboards (and optional Tableau reports)
• Design and deploy custom business applications using Power Apps to streamline data collection, user inputs, and operational workflows
• Perform deep-dive exploratory data analysis using SQL and Python to identify trends and anomalies
• Work within the Azure cloud environment to ensure secure, compliant, and optimized data hosting and processing
• Maintain rigorous data quality standards and technical documentation

Data Analyst/Engineer

• Provide day-to-day measurement support for Paid Media and Email Labs, partnering with brand leads to design tests and validate methodologies
• Support LiftLab Media Mix Modeling (MMM) by ensuring data integrity and providing reporting to optimize over $100MM in annual media spend
• Analyze customer, channel, and overall marketing mix programs to evaluate impacts on customer file health and other key performance indicators
• Act as a central point of contact for Paid Media, CRM, and Transformation Lab teams to translate data results into clear business implications
• Deliver rigorous measurement and reporting that directly informs the incremental impact of marketing activities

ServiceNow

• Lead the design, development, and implementation of complex ServiceNow applications, including custom modules, workflows, forms, and dashboards
• Architect scalable and maintainable ServiceNow solutions aligned with organizational goals and platform best practices
• Develop advanced client-side and server-side scripts using JavaScript and Glide APIs
• Build reusable components and libraries to improve development efficiency and long-term maintainability
• Design and implement integrations with external systems using REST and SOAP APIs
• Develop and maintain integrations using IntegrationHub, Flow Designer, and custom scripting
• Implement secure authentication mechanisms, including OAuth 2.0 and API keys
• Collaborate with client leadership, project managers, and technical teams to gather requirements and translate them into technical solutions
• Define and enforce ServiceNow development standards, governance policies, and best practices
• Lead testing efforts including system testing, regression testing, and UAT
• Optimize scripts, workflows, and integrations for performance, scalability, and reliability
• Troubleshoot complex issues using ServiceNow diagnostic and monitoring tools
• Support and optimize ServiceNow for service desk operations
• Improve ticket workflows, SLAs, routing, and automation
• Develop dashboards and reports to track KPIs, SLAs, and service performance
• Plan and execute ServiceNow platform upgrades and ensure compatibility of customizations
• Develop and maintain comprehensive technical documentation, including design specifications and configuration guides

ServiceNow Developer

Security Engineer

• Ensure the security posture of mission-critical information systems supporting DoD programs
• Ensure compliance with RMF, NIST, and Air Force cybersecurity requirements
• Drive secure system design, authorization, and continuous monitoring efforts
• Support implementation and enforcement of cybersecurity policies and controls
• Create/maintain and review/approve other teammates’ information security related documentation
• Implement, maintain, and monitor security controls
• Advise developers on integrating security requirements
• Achieve and maintain Authorization to Operate classified information systems
• Coordinate with sponsor and corporate security organization
• Oversee Continuous Monitoring program
• Maintain operational security posture for information systems
• Provide security related training and guidance to program management and staff
• Provide responsible oversight and management of multiple RMF packages in appropriate compliance systems
• Conduct RMF process on various items including Hardware, Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) Systems

Data Analyst/Engineer

Data Analyst

ServiceNow Developer

Cyber Security Engineer – Information System Security Manager