Onsite Field Service Engineer 2

Illumina

Onsite Field Service Engineer maintaining Illumina genomic sequencing platforms in Tarrytown, New York. Troubleshooting, repairing, installing, and optimizing instruments for customer uptime.

Posted 8/5/2026full-timeTarrytown • New York • 🇺🇸 United StatesJuniorMid-Level💰 $74,900 - $112,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing on-site customer support for Illumina products, including installation, repair, and maintenance. Proficient in troubleshooting, managing customer relationships, and utilizing data to enhance instrument performance and uptime.

Highest-signal resume keywords

Illumina Product SupportTroubleshooting Complex ProblemsTechnical Knowledge of Computer HardwarePlanning and Scheduling SkillsBiotechnology Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation of Illumina PlatformsRepair and Maintenance of InstrumentsPost-Repair Validation RunsData Analysis for Instrument PerformanceRemote Connectivity Facilitation

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationProblem-Solving AbilityIndependently OperateCooperative Team Member

Tools & Technologies

Windows OSNetworking ToolsService ManualsField Service BulletinsSOPs

Industry Keywords

BiotechnologyBiomedicalDNA SequencingLaboratory SkillsCustomer Satisfaction

About the role

Key responsibilities & impact

Provide on-site customer product support for Illumina products in Tarrytown, New York
Install, repair, and maintain Illumina platforms
Troubleshoot complex customer-reported problems
Monitor, schedule, and prioritize tasks to maximize instrument uptime and customer satisfaction
Complete post-repair and post-installation validation runs
Independently manage accounts and strengthen customer relationships
Schedule and perform equipment upgrades and new installations
Maintain current service and training manuals, Field Service Bulletins, and SOPs
Facilitate remote connectivity to customer instrumentation
Escalate repairs and serve as the primary point of contact for escalation activities
Run reports on instrument failures and use data to proactively service instruments
Lead regular site meetings and report metrics on instrument performance and downtime
Identify site-efficiency improvements to reduce mean time between repairs and increase instrument uptime
Maintain proper inventory levels of service parts and adjust them as needed

Requirements

What you’ll need

Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
2–6 years of relevant experience or direct experience servicing Illumina products
Highly motivated with problem-solving ability
Ability to operate independently and as a cooperative team member
Excellent verbal and written communication skills
Biotechnology/biomedical industry knowledge or applicable military experience
Basic knowledge of DNA sequencing and laboratory skills is a plus
Technical knowledge of computer hardware, Windows OS, and networking
Planning, scheduling, and prioritization skills
Must be able to work in the United States; this role is not eligible for visa sponsorship
Background check required after a conditional offer

Benefits

Comp & perks

Access to genomics sequencing
Family planning benefits
Health, dental, and vision benefits
Retirement benefits
Paid time off
Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities
Variable cash program (bonus or commission)
Equity for eligible roles