Regional Product Support Engineer

Illumina

Regional Product Support Engineer at Illumina supporting EMEALA field service teams and ensuring high reliability of genomic technologies. Involves troubleshooting, diagnosing, and problem-solving complex technical systems.

Posted 7/28/2026full-timeCambridge • 🇬🇧 United KingdomJuniorMid-Level💰 £52,900 - £79,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical expertise in troubleshooting and resolving complex issues related to electro-mechanical instruments and systems. Collaborates effectively with cross-functional teams to enhance product performance and deliver exceptional customer support.

Highest-signal resume keywords

Electro-Mechanical SystemsAdvanced InstrumentationTechnical Workshop LeadershipMentoring EngineersBachelor’s Degree in Engineering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDiagnosisComplex Problem SolvingTechnical SupportField Service Expertise

Soft Skills

CollaborationCommunicationMentoring

Industry Keywords

Electronic EngineeringEmbedded SystemsMechatronic EngineeringGlobal Product SupportCustomer Installations

About the role

Key responsibilities & impact

deliver advanced technical expertise to support our field service teams and technical support specialists across the wider EMEALA region
troubleshoot, diagnose, and resolve complex issues across sophisticated electro-mechanical instruments, software, and networked systems
partner closely with global teams including Manufacturing, Quality, and Global Product Support to drive timely resolution and enhance product performance
participate in customer installations, training, and specialist support activities for highly technical platforms
work on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined

Requirements

What you’ll need

background in Electronic, Embedded Systems, Computer, or Mechatronic Engineering
considerable experience working with advanced instrumentation or complex electro-mechanical systems
experience leading technical workshops, mentoring engineers, or serving as a subject matter expert would be highly advantageous
A Bachelor’s, Master’s, or equivalent experience in a related Engineering field is required.

Benefits

Comp & perks

flexible time off
private medical insurance
compassion and care time off
leisure travel insurance
pension
employee stock purchasing program
volunteer time off
and much more!