Field Engineer

• Provide on-site customer product support for Illumina's products
• Applies company policies and procedures to resolve a variety of issues
• Determines a course of action based on guidelines
• Modifies processes and methods as required
• Works on assignments of moderate scope where problem solving requires application of learned techniques
• Builds productive working relationships internally and externally
• Provides standard professional guidance and collaborates to resolve mutual problems
• Works autonomously and receives little instruction on day-to-day work/new assignments
• Exercises judgment within defined procedures and practices to determine appropriate action
• Install, upgrade, repair, and maintain instrument systems at customer site
• Troubleshoot and repair system problems
• Submit service reports, expense reports, and "Bug" reports in a timely manner
• Enter work performed in service database in a timely manner
• Maintain accurate service spares inventory
• Revise/review SOPs
• Demonstrated ability to align optical systems

Onsite Field Service Engineer 2

Field Service Engineer 2 – MRI and CT

Field Service Engineer

Field Service Technician

Field Service Technician