Manager

• Driving service excellence and performance within the Payments Technology and Design & Transition teams.
• Looking after the supplier that provides and maintains the revenue collection equipment used to collect fares around TfL managed modes of transport and some national rail operators.
• Close management of TfL's supplier responsible for revenue collection devices, leading a team of people in specific roles.
• Introducing Programme & Projects to Production Services, responsible for the Governance of Project, Programme & Change control of new & changed services into Production delivering to TfL Service Standards & Contractually expected standards.
• Ensuring team develops business service requirements for new and existing services ensuring accurate assessment of customer requirements, service model creation, and design of service level agreements.
• Supporting Programme and Technology Delivery teams throughout the design and transition process including production of service models and service designs.

Service Performance Manager – Team Lead

Service Manager

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Principal Delivery Manager

Learning Support Manager – EMEA

Go to Market Manager