Field Service Engineer – Solar

IKO North America

Field Service Engineer providing technical expertise and support for solar installations and customer inquiries. Collaborating with teams and suppliers to ensure optimal performance of solar products.

Posted 6/25/2026full-timeIllinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the technical authority on solar hardware, offering expert guidance to internal teams, contractors, and customers
Train and mentor contractors on the proper installation, operation, and maintenance of solar products
Develop, update, and manage technical documentation, including installation manuals, datasheets, and other technical documentation as required
Provide timely and effective technical support to customers, addressing inquiries and resolving issues related to solar products
Collaborate with third-party suppliers of electrical equipment to ensure compatibility and optimal performance of solar products
Collect and analyze customer feedback and product performance data to contribute to continuous product improvement initiatives
Stay current on industry trends, standards, and competitive product landscape to inform product development and support strategies

Requirements

What you’ll need

3+ years of experience in field service engineering for solar or related systems such as batteries
Strong understanding of solar equipment, system design, and installation best practices
Experience in solar and roofing is a plus
Basic knowledge of solar and electrical code and compliance
Proven experience in technical documentation and customer support
Excellent communication and interpersonal skills, with the ability to present complex technical information clearly to diverse audiences
Ability to work collaboratively with cross-functional teams and build strong relationships with contractors and suppliers
Equally comfortable giving a presentation in an office or working with a crew on a jobsite
Familiar and comfortable with safely working at heights
Advanced analytical skills, and creativity in solving problems/trouble shooting
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Ability to travel (25-50%)

Benefits

Comp & perks

Health Insurance (includes Virtual Health, and HCSA)
Dental Insurance
Vision Insurance
Life Insurance
Long-term Disability
Short-term Disability
RRSP Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition reimbursement
Service Awards
Employee Perks & Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solar hardwaretechnical documentationinstallation best practicessolar equipmentsystem designelectrical codecompliancetroubleshootingdata analysisfield service engineering

Soft Skills

communication skillsinterpersonal skillspresentation skillscollaborationrelationship buildinganalytical skillscreativitymentoringcustomer supportproblem solving