Operations Coordinator

IICRC

Operations Coordinator supporting PuroClean’s emergency property restoration services. Coordinating customers, field teams, project managers, and insurance partners remotely across the United States.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing customer interactions and project documentation. Proficient in maintaining accurate records and improving operational efficiency in a service-based environment.

Highest-signal resume keywords

Customer Service ExperienceOrganizational SkillsCommunication SkillsOperations ManagementRestoration Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project TrackingJob DocumentationSchedulingData EntryProcess Improvement

Soft Skills

EmpathyProfessionalismAttention to DetailCalm Under PressureIndependence

Tools & Technologies

DASHCotalitySymbilityXactimateXanalysis

Industry Keywords

RestorationConstructionInsuranceProperty ManagementService-Based Industry

About the role

Key responsibilities & impact

Answer incoming customer calls with professionalism, empathy, and urgency
Gather initial job information and ensure every customer receives a prompt, seamless experience
Serve as the primary point of communication between customers, technicians, project managers, insurance agents, and adjusters
Provide proactive updates throughout the restoration process
Create and maintain accurate customer and job records within company systems
Monitor active jobs to ensure documentation is complete, deadlines are met, and projects continue moving forward
Coordinate work authorizations, invoices, customer signatures, and insurance documentation
Review job files for completeness and follow up when information is missing
Maintain organized digital records throughout each project
Prepare reports and maintain project tracking for leadership
Identify opportunities to improve internal processes and operational efficiency
Support leadership with additional operational and administrative responsibilities as needed

Requirements

What you’ll need

3+ years of experience in operations, office management, customer service, administrative support, scheduling, or a similar role
Outstanding organizational skills and exceptional attention to detail
Excellent written and verbal communication skills
Strong customer service mindset with a calm, professional approach during stressful situations
Comfortable working independently in a remote environment while taking ownership of responsibilities
Strong computer skills and ability to quickly learn new software platforms
Experience in restoration, construction, insurance, property management, or another service-based industry preferred
Experience with DASH, Cotality, Symbility, Xactimate, Xanalysis, or similar restoration software is a plus, but not required
Availability for Monday-Friday, 8:00 AM-4:30 PM EST
Must be located within the United States

Benefits

Comp & perks

Health insurance
Paid time off
Training & development
Vision insurance
Competitive salary
Dental insurance
Performance-based bonus opportunities
Paid holidays
Fully remote work environment
Flexible Scheduling
Paid Training for Career Advancement
Opportunity to Help People in Times of Need
Aggressive Competitive Wages