Dispatch Coordinator

IICRC

Remote Dispatch Coordinator handling emergency customer service calls at SERVPRO. Scheduling and coordinating response teams for effective customer service during critical situations.

Posted 7/29/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, with a focus on effective communication and organization in a fast-paced, remote environment. Proficient in scheduling and dispatch software, ensuring efficient coordination of emergency response services.

Highest-signal resume keywords

Customer Service ExperienceScheduling And Dispatch Software ProficiencyExcellent Communication SkillsAttention To DetailAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Job Management SoftwareData EntrySchedulingDispatchingDocumentation

Soft Skills

EmpathyCalm Under PressureOrganizational SkillsTeam CollaborationSelf-Motivation

Tools & Technologies

Microsoft OfficeHigh-Speed Internet

Industry Keywords

RestorationConstructionPlumbingCall Center ExperienceRemote Work Experience

About the role

Key responsibilities & impact

Answer incoming emergency and customer service calls with professionalism, empathy, and confidence.
Gather accurate information to ensure the right crews are dispatched quickly and efficiently.
Schedule emergency response and restoration services using our job management software.
Coordinate daily technician schedules and make real-time adjustments as priorities change.
Follow up with customers throughout the restoration process to provide updates and exceptional service.
Maintain detailed and accurate job documentation and data entry.
Handle general customer inquiries, past service requests, and routine office communications.
Collaborate remotely with our Operations, Business Development, and Production teams to ensure a seamless customer experience.
Assist with additional administrative and customer service responsibilities as needed.

Requirements

What you’ll need

Calm and composed under pressure
Friendly, compassionate, and customer-focused
Highly organized with exceptional attention to detail
Excellent communicator with outstanding phone etiquette
Comfortable multitasking in a fast-paced environment
Tech-savvy and able to quickly learn scheduling and dispatch software
Self-motivated and capable of working independently in a remote environment
Reliable, dependable, and committed to delivering exceptional customer service
A collaborative team player who communicates effectively with remote and field teams
Previous dispatching, scheduling, customer service, call center, or administrative experience is preferred
Experience in Restoration, construction or plumbing a plus
Experience working remotely is a plus
Proficient with Microsoft Office and comfortable learning new software platforms
High-speed internet connection and a dedicated, distraction-free home workspace

Benefits

Comp & perks

Remote
Health insurance
Paid time off
401(k) matching