Production Manager
IICRC
full-time
Posted on:
Location Type: Hybrid
Location: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Create and/or review job scopes and estimates to ensure accuracy
- Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
- Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
- Perform production work as needed
- Resolve problems quickly as they arise
- Perform daily walk-throughs on all jobs
- Complete job file documentation, including completion of time sensitive material
- Communicate job progress to appropriate parties (customer, office team, production team, management)
- Ensure that customer needs and expectations are exceeded
- Recruit, train, and develop production team members
- Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO ® services
- Participate in, and contribute to, company meetings
- Contribute to safety and risk management protocol
Requirements
- 2+ years of water mitigation experience required
- 2+ years of estimating experience required
- 1+ years of construction experience preferred
- Strong managerial skills: management experience preferred, but will train the right candidate
- Experience in the insurance industry is a plus
- Working knowledge of Xactimate® estimating software preferred
- Comfortable with technology (iPad, iPhone, PC’s, etc.)
- Knowledgeable in job costing and quality control
- Effective at monitoring and managing multiple projects
- Driven to provide superior customer service
- Superior organizational skills: strong attention to detail required
- Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
- Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
- Time management skills; able to effectively prioritize and plan
- Strong problem solving and analytical skills
- Able to thrive in a fast – paced work environment
- Able to communicate effectively with staff, customers, insurance adjusters, and property managers
- Professional appearance and demeanor
- Valid driver’s license with a reasonable driving record
- Available to respond to emergency calls after hours
- Preferred : IICRC certifications (WRT; ASD)
Benefits
- 401(k)
- Company car
- Competitive salary
- Donation matching
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
water mitigationestimatingconstructionjob costingquality controlproblem solvinganalytical skills
Soft skills
managerial skillscustomer serviceorganizational skillscommunication skillsempathytime managementability to thrive in fast-paced environment
Certifications
IICRC certificationsWRTASD