Customer Support

• Responsible for clear and efficient project communication with the customer and project stakeholders
• Own all aspects of the customer experience from the office process
• Daily project(s) oversight to include monitoring status, audit, and work-in-progress
• Create preliminary scopes of work to be passed on to estimating team
• Review and validate job site documentation
• Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
• Collaborate and assist with other departments, as needed
• Participate in the after-hours on call rotation (Additional compensation will be provided)

Customer Experience Specialist

Field Customer Care Specialist

Field Customer Care Specialist

Senior Customer Service Technical Associate

Desktop Support Specialist