Consultant, Franchise Operations Support – French or Mandarin

IHG Hotels & Resorts

Consultant providing support and troubleshooting for hotel operations. Specializes in hotel performance, assisting management and partners with operational inquiries in Atlanta, GA.

Posted 5/21/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $46,226 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Specializes in hotel operations that include supporting all current initiatives and policies across the organization. Must be able to solve sophisticated technical issues as well as know and retain high levels of data that support operational function of hotels.
Investigate booking and content distribution issues and other barriers to revenue generation when reported by hotels, IHG personnel, or travel industry customers. Capture trends and report issues impacting normal hotel operations based on daily contacts.
Create informational resources for the purpose of providing tools that can be easily accessed by hotel staff, owners, management companies and internal partners allowing the facilitation of self-service support.
Responsible for supporting and trouble shooting distribution errors, rate parity, revenue and systems management.
Frontline support and triage of significant operational impacts caused by large scale natural disasters in the AMER Region.
Provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance with the IHG Ecosystem of departments, applications, and initiatives.
Complete special projects as required.

Requirements

What you’ll need

5-10 years progressive work-related experience with demonstrated proficiency in hotel operations.
Experience and knowledge of hotel operations; of rules, laws and of applicable systems and programs
Strong clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user. This includes internal teams and partners, hotel General Managers, management executives and hotel owners.
Must be able to demonstrate and execute on strong troubleshooting skills with attention to detail.
Strong technical skills to support and troubleshoot system connections between IHG and partners.
Demonstrated knowledge and application of hotel systems, programs and training principles and procedures.
Demonstrated ability to keep current with industry trends/changes.
Demonstrated problem solving and time management skills.
Demonstrated attention to detail and ability to manage multiple tasks/clients required.
Ability to create and sustain high impact, trusted relationships
Ability to see big picture, but possessing strong technical skills,
Ability to make connections across the business
Strong communication skills written and verbal
Strong technical skills including Excel, PowerPoint, Outlook and Microsoft Team
Bachelor’s degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience.
French or Mandarin language proficiency required

Benefits

Comp & perks

paid time off
medical/dental/vision insurance
401K

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hotel operationstroubleshootingdata managementrevenue managementsystem connectionsproblem solvingtime managementattention to detailcommunication skills

Soft Skills

strong communicationrelationship buildingadaptabilitymulti-taskingbig picture thinking

Certifications

Bachelor’s degree in Hotel ManagementBachelor’s degree in BusinessBachelor’s degree in Education