Director, Product Management – Global Customer Experience

iHerb, LLC

Director of Product Management leading global digital customer experience at iHerb. Overseeing product strategy and cross-functional delivery for key commerce experiences.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $245,000 - $260,000 per yearWebsite

About the role

Key responsibilities & impact

The Director, Product Management - Global Customer Experience will lead the global digital customer experience across desktop web, mobile web, and native apps.
This role will oversee product strategy, roadmap execution, experimentation, and cross-functional delivery for key commerce experiences including Product Detail Pages (PDPs).
Define and drive the global product vision, strategy, and roadmap for customer experience initiatives across desktop, mobile web, and native apps.
Collaborate with Engineering, Design, Analytics, Data Science, Marketing, SEO, Merchandising, and Operations teams.

Requirements

What you’ll need

Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce or digital consumer platforms.
Proven experience owning large-scale customer-facing digital experiences across web and mobile platforms.
Strong expertise in ecommerce conversion optimization, merchandising, personalization, and customer journey management.
Understanding of SEO, SEM, content optimization, and digital acquisition funnels.
Experience leading global product initiatives across multiple international markets.
Demonstrated success managing cross-functional teams and influencing executive stakeholders.
Strong analytical skills with experience using experimentation frameworks and product analytics tools.
MBA or advanced degree preferred.

Benefits

Comp & perks

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
Employees will enjoy paid holidays throughout the calendar year.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managemente-commercedigital customer experienceconversion optimizationmerchandisingpersonalizationcustomer journey managementSEOSEMproduct analytics

Soft Skills

leadershipcollaborationanalytical skillsinfluencingcross-functional team management

Certifications

MBAadvanced degree