iHerb, LLC

Head of AI Enablement

iHerb, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $220,000 - $285,000 per year

Job Level

Lead

About the role

  • Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy.
  • Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service.
  • Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization.
  • Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness.
  • Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows.
  • Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff.
  • Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment.
  • Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations.
  • Identify and prioritize high-value AI use cases with measurable ROI across business units.
  • Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale.
  • Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization.
  • Manage a portfolio of AI enablement projects, balancing speed with quality and governance.
  • Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards.
  • Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values.

Requirements

  • Generally requires a minimum of 10+ years experience in technology, data, or product leadership roles.
  • 3-5+ years leading AI/ML strategy, deployment, or enterprise enablement initiatives.
  • Proven track record of driving AI or digital transformation at scale.
  • Strong understanding of LLMs, generative AI, recommendation systems, NLP, and predictive analytics.
  • Experience influencing cross-functional stakeholders and executive leadership.
  • Ability to translate complex AI concepts into clear business impact.
  • High degree of accuracy and attention to detail.
  • Excellent organization skills and ability to multi-task.
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.
Benefits
  • Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs.
  • Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
  • Employees will enjoy paid holidays throughout the calendar year.
  • Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI strategymachine learninggenerative AIpredictive analyticsnatural language processingrecommendation systemsdata privacybias mitigationKPI trackingdigital transformation
Soft Skills
leadershipcross-functional collaborationcommunicationorganizational skillsattention to detailmulti-taskinginfluencing stakeholderstraining developmentproject managementstrategic thinking