Workflow Automation Engineer
Liventus, Inc.
JavaScriptPythonSQL
AI Business Analyst II
iHerb, LLC
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $84,957 - $173,775 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonRPA
About the role
- Serve as a cross-functional partner between Enterprise IT Operations and business units to scope, design, and deliver AI-driven solutions
- Design and test AI-powered bots and workflow automations (ticket triage, endpoint automation, user self-service)
- Support prompt engineering, tool configuration, and data validation for Gen AI tools
- Assist with implementing and evaluating Ambient AI systems that monitor IT environments or trigger proactive responses
- Identify automation opportunities by analyzing and documenting processes and assessing feasibility for Gen AI integration
- Direct meetings, interviews, and workshops to gather requirements and design solutions
- Document process workflows, create technical designs, release notes, and other project documentation to support development, security, operations, and maintenance
- Collaborate with business stakeholders, agile team members, and project managers to ensure timely delivery of project deliverables
- Proactively identify, communicate, and resolve issues and risks that impede project execution
- Create how-to guides and internal documentation and run internal demos or training sessions for non-technical users
- Be available to work after hours and provide support for a 24/7 operation
Requirements
- 3+ years of experience as a Business Analyst, with a significant focus on delivering AI/ML projects
- A Bachelor’s degree in a relevant field such as Business Administration, Information Systems, Computer Science, or a related discipline
- Exposure to scripting/Gen AI/automation tools (e.g., Python, PowerShell, Google Apps Script, RPA)
- Experience assisting with or deploying IT chatbots, ticket routing agents, Gen AI automation
- Understanding of ITIL service processes (incident, change, knowledge management)
- Exposure to Agentic AI frameworks (e.g., AutoGen, CrewAI) and Ambient AI systems (proactive monitoring, alerts)
- Knowledgeable on agile-driven development using Scrum methodology and use of Kanban Boards
- Strong communication skills and attention to detail when documenting or explaining technical workflows
- Be available to work after hours and provide support for a 24/7 operation
