Technical Support Engineer

iHeartMedia

Customer Support Engineer providing installation and support for television broadcast customers. Troubleshooting hardware and software, and maintaining customer relations in a remote capacity.

Posted 5/19/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $68,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDNSMongoDBPythonServiceNowSQLTCP/IP

About the role

Key responsibilities & impact

Available for customer service 24hr/day when on-call, as needed
Ability to travel and work with customers on-site
Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support
Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols
Edit configuration files and database data on multiple software packages as needed
Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems
Ability to communicate with customers either via ticketing system, telephone, video conferencing (MS Teams), chat or in person
Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements
Completing reports, forms, checklists, etc., to document service and installation work
Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies

Requirements

What you’ll need

Bachelor’s Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field
Television broadcast engineering or operations experience is a plus
Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF
Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files)
Data/Configuration Storage - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages
Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments
Databases - Working knowledge of SQL or MongoDB database servers
Prior experience with customer issue tracking systems such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus
Cloud platform experience is a plus
valid driver's license and ability to travel internationally

Benefits

Comp & perks

Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
Paid company holidays
A Spirit day to encourage and allow our employees to more easily volunteer in their community
A 401K plan
Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows Server administrationIP addressingDNSActive DirectorySMB/CIFPowerShellPythonJSONXMLSQL

Soft Skills

customer servicecommunicationproblem-solvingtime managementcustomer relationsinvestigative skillsworkflow improvementreportingcontinuous learningteam collaboration