Deputy Administrator – Senior Public Service Administrator
Jobs2web
LOA and Accommodation Administrator
iHeartMedia
full-time
Posted on:
Location: Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $20 per hour
Job Level
JuniorMid-Level
About the role
- We are seeking a detail-oriented and experienced Leave of Absence & ADA Administrator to support the management of employee leaves of absence and ADA accommodations.
- This role requires a high level of confidentiality, strong knowledge of compliance requirements, and the ability to collaborate effectively across departments.
- You’ll serve as a key resource for employees navigating time off, disability, and state leave integration—ensuring a seamless and supportive experience throughout the process.
- What You'll Do:
- Employee Support & Case Management
- Handle sensitive and confidential employee issues related to benefits, leaves of absence, and ADA accommodations.
- Respond to HR help tickets and resolve leave/accommodation related inquiries promptly and professionally.
- Advise employees and managers on HR processes, EEOC standards, and federal/state leave and accommodation laws.
- Provide accurate guidance on time off, disability coordination, paid family leave, and paid time off usage.
- Communicate benefits process during leave periods.
- Compliance & Documentation
- Maintain up-to-date knowledge of federal and state statutory and regulatory requirements impacting HR practices.
- Process leave documentation in compliance with applicable laws and company guidelines.
- Organize and maintain accurate records and files related to leaves of absence and ADA accommodations.
- Prepare LOA pay worksheets for the payroll team in alignment with payroll schedules.
- Ensure compliance with all state leave benefit programs and coordinate pay and leave entitlements accordingly.
- Cross-Functional Collaboration
- Establish and maintain effective working relationships with employees, managers, Employee Relations, HR Business Partners, Legal, Payroll, Commissions, Risk Management, and the Employee Help Desk.
- Serve as a subject matter expert for leave and accommodation policies, including updates driven by legislation.
- Support leave-related projects and initiatives as needed.
Requirements
- 2+ years of experience in leave and accommodation management.
- Strong customer service and interpersonal skills; able to collaborate across all levels of the organization.
- High stress tolerance and professionalism when handling sensitive situations.
- Proficiency in Microsoft Office (especially Excel); ability to learn new systems quickly.
- Experience with AbsenceTracker and Workday is a plus.
- Media industry experience is a plus.
- Respect for others and a strong belief that others should do this in return
- Ability to work within prescribed guidelines without needing close supervision
- Problem solving skills within established procedures
- Understanding of when to seek guidance for unforeseen problems
- Close attention to detail
- Strong written and verbal communication skills
- Ability to act in a professional manner and collaborate with colleagues of different levels
