Customer Sales Support, Seller
iHeartMedia
full-time
Posted on:
Location Type: Hybrid
Location: Harrisburg • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
SFDC
About the role
- Manage low-revenue accounts and outbound prospecting, ensuring small accounts receive dedicated service while driving incremental revenue through upselling.
- Account Management: Serve as primary contact for transitioned accounts. Maintain accurate SFDC records (notes, calls, activity). Ensure smooth onboarding with introduction email and follow-up.
- Revenue Growth: Upsell products/services to existing accounts. Execute outbound prospecting for new small-business opportunities. Track and report performance against goals.
- Operational Excellence: Handle transactional tasks (billing, copywriting, A/R, recaps, PPTs). Collaborate with internal teams for campaign execution.
- Compliance: Follow transition rules and maintain transparency for local AEs.
Requirements
- 1–2 years of sales or customer service experience preferred
- Strong communication and organizational skills
- Familiarity with CRM tools (SFDC) and digital advertising products
Benefits
- Employer sponsored medical, dental and vision with a variety of coverage options
- Company provided and supplemental life insurance
- Paid vacation and sick time
- Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
- A Spirit day to encourage and allow our employees to more easily volunteer in their community
- A 401K plan
- Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
- A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementupsellingoutbound prospectingbillingcopywritingA/Rperformance tracking
Soft skills
communicationorganizational