Customer Care Associate

ihateironing

Customer Care Associate responsible for ensuring high-quality customer service in a laundry service company. Handling customer inquiries, complaints, and coordinating with service providers in a remote role.

Posted 7/22/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on handling complaints and providing effective solutions. Capable of managing high call volumes while collaborating with team members and external partners to ensure exceptional service delivery.

Highest-signal resume keywords

Customer Care ExperienceComplaint HandlingTroubleshooting SkillsTeam CollaborationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Well OrganisedPunctualHonestyProfessionalismAbility to Think on Your Feet

Industry Keywords

Customer ServiceHigh Volume CallsService DeliveryDry CleanersDrivers

About the role

Key responsibilities & impact

Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team.
You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.
You will be handling customer complaints and providing appropriate solutions.
Working as part of a team to deliver outstanding service to customers.
Dealing with a high volume of calls and troubleshooting any issues that may arise.
Collaborating with dry cleaners and drivers to facilitate service delivery.

Requirements

What you’ll need

Two year's minimum previous customer care experience
Excellent attention to detail
Well organised and punctual
A team player
Honesty and professionalism in everything you do
Working hard and additional hours and weekends when required
Dealing with 50+ calls on a daily basis
Troubleshooting issues that may arise
Handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Benefits

Comp & perks

Competitive salary
Fully remote role
£20 monthly health and fitness subsidy
Eligible for a discretionary annual company bonus of up to £2,000.
Company pension
Paid accommodation for 3 weeks training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment