Customer Care

ihateironing

Customer Care Associate role in an award-winning company ensuring effective laundry service. Addressing customer inquiries and maintaining high service standards.

Posted 7/1/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer care capabilities with a focus on attention to detail, effective complaint resolution, and collaboration with team members and external partners. Proven ability to manage high call volumes while maintaining professionalism and delivering excellent service.

Highest-signal resume keywords

Customer Care ExperienceAttention To DetailComplaint ResolutionTeam CollaborationCall Handling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Well OrganisedPunctualHonestyProfessionalismInitiative

Industry Keywords

Customer InquiriesTroubleshootingDry CleanersDriversService Delivery

About the role

Key responsibilities & impact

Join our award-winning company's Customer Care department with great opportunities for growth in your career
Make busy people's lives easier by picking up their dirty laundry and delivering it back cleaned and ironed the next day
Ensure the ihateironing experience is consistently excellent as part of the customer care team
Handle customer inquiries and address complaints effectively
Collaborate with team members and external partners, including dry cleaners and drivers

Requirements

What you’ll need

Two year's minimum previous customer care experience
Excellent attention to detail
Well organised and punctual
A team player
Honesty and professionalism in everything you do
Putting in diligent effort
Dealing with 50+ calls on a daily basis
Troubleshooting issues that may arise
Handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Benefits

Comp & perks

Competitive salary
Fully remote role
£20 monthly health and fitness subsidy
Opportunity for profit-related bonus
Company pension
Paid accommodation for 3 weeks training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment
Weekend availability required for support
Work Hours: This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.