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Customer Care
ihateironingCustomer Care Associate role in an award-winning company ensuring effective laundry service. Addressing customer inquiries and maintaining high service standards.
About the role
Key responsibilities & impact- Join our award-winning company's Customer Care department with great opportunities for growth in your career
- Make busy people's lives easier by picking up their dirty laundry and delivering it back cleaned and ironed the next day
- Ensure the ihateironing experience is consistently excellent as part of the customer care team
- Handle customer inquiries and address complaints effectively
- Collaborate with team members and external partners, including dry cleaners and drivers
Requirements
What you’ll need- Two year's minimum previous customer care experience
- Excellent attention to detail
- Well organised and punctual
- A team player
- Honesty and professionalism in everything you do
- Putting in diligent effort
- Dealing with 50+ calls on a daily basis
- Troubleshooting issues that may arise
- Handling customer complaints and providing appropriate solutions
- Ability to think on your feet and use your own initiative
- Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers
Benefits
Comp & perks- Competitive salary
- Fully remote role
- £20 monthly health and fitness subsidy
- Opportunity for profit-related bonus
- Company pension
- Paid accommodation for 3 weeks training in London
- Subsidised laundry and dry cleaning
- Opportunity for progression
- Great working environment
- Weekend availability required for support
- Work Hours: This role involves a mixture of shifts across the week, including mornings and evenings. You'll be required to work one weekend in every two as part of a fair and balanced rota.
ATS Keywords
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Soft Skills
Well OrganisedPunctualHonestyProfessionalismInitiative