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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and troubleshooting operating equipment across multiple technologies, with a strong focus on customer service and effective communication. Capable of training and mentoring junior operators while adhering to operational procedures and best practices.
Highest-signal resume keywords
Unix/Linux/AIX/VMS/DOS NavigationFTP/SFTP ProtocolsRetailer POS KnowledgeTechnical Writing SkillsCoaching and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SystemsMonitoring NetworksOperational Process ExecutionSystem BalancingFile-System MaintenanceChange RequestsAutomated FunctionsCustomer Request ManagementTechnical DocumentationProfessional Presentation
Soft Skills
Effective CommunicationEmpathyListening SkillsOrganizational SkillsInitiative
Tools & Technologies
Office SuitePC Operating SystemsCall Center Tools
Certifications & Qualifications
Two-Year Technical College Degree
Industry Keywords
Operational ProceduresCustomer ExpectationsAnomaly DetectionProfessional DevelopmentTraining Delivery
Tech Stack
Tools & technologiesLinuxUnix
About the role
Key responsibilities & impact- Monitor and troubleshoot operating equipment for one or more jurisdictions while adhering to 24x365 operational procedures, checklists, policies, SLAs, and IT best practices
- Build effective daily partnerships with customers, understand their requirements, and work to meet or exceed customer expectations
- Troubleshoot systems and servers involving host systems, middleware, applications, tools, network technologies, and automated functions
- Monitor networks, systems, servers, logical security, and automated functions; detect, report, escalate, and document anomalies
- Execute, validate, recover, track, and follow up on operational processes including draw processing, day-end processing, system balancing, file-system maintenance, change requests, transfers, deliveries, messaging, jackpot details, and customer requests
- Coordinate and escalate internal and external customer requests according to established guidelines
- Submit recommendations for operational procedures and checklists
- Support local testing policies and procedures
- Complete professional-development activities and communicate career goals
- Train other operators and provide informal coaching and mentoring to junior operators
Requirements
What you’ll need- Two-year technical college degree or comparable experience
- 1–2 years’ experience in a related field preferred
- Ability to monitor and troubleshoot multiple technologies where applicable
- Ability to navigate Unix/Linux/AIX/VMS/DOS and perform basic commands
- Working knowledge of FTP/SFTP protocols
- Comprehensive knowledge of Office suite and PC operating systems
- Intermediate knowledge of Retailer POS, call center tools
- Strong written and verbal customer-appropriate communication skills
- Ability to listen effectively and demonstrate empathy when handling customer concerns
- Experience dealing with difficult or demanding customers
- Effective technical writing and professional presentation skills
- Ability to organize, plan, balance priorities, and complete accurate work on time
- Initiative, self-motivation, urgency, sound judgment, ethics, integrity, and confidentiality
- Strong informal coaching and mentoring skills
- Ability to deliver training in area of expertise
- Ability to implement and manage processes
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account IGT Website LinkedIn All Job Openings 10,000+ employees 🎮 Gaming 🛍️ eCommerce ☁️ SaaS Gaming
- eCommerce
- SaaS IGT is a global leader in gaming solutions, specializing in a wide range of products and services within the gaming industry. The company offers innovative lottery and casino games, as well as integrated digital solutions that converge retail and online gaming experiences. With a strong commitment to sustainability and responsible gaming, IGT operates as the largest lottery provider worldwide, continuously enhancing engagement through advanced technology and analytics. Computer Operator II 🔥 0 minutes ago 🏢 Warsaw – Onsite ⏰ Full Time 🟢 Junior ✨ Operator Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Monitor and troubleshoot operating equipment for one or more jurisdictions while adhering to 24x365 operational procedures, checklists, policies, SLAs, and IT best practices
- Build effective daily partnerships with customers, understand their requirements, and work to meet or exceed customer expectations
- Troubleshoot systems and servers involving host systems, middleware, applications, tools, network technologies, and automated functions
- Monitor networks, systems, servers, logical security, and automated functions; detect, report, escalate, and document anomalies
- Execute, validate, recover, track, and follow up on operational processes including draw processing, day-end processing, system balancing, file-system maintenance, change requests, transfers, deliveries, messaging, jackpot details, and customer requests
- Coordinate and escalate internal and external customer requests according to established guidelines
- Submit recommendations for operational procedures and checklists
- Support local testing policies and procedures
- Complete professional-development activities and communicate career goals
- Train other operators and provide informal coaching and mentoring to junior operators 🎯 Requirements
- Two-year technical college degree or comparable experience
- 1–2 years’ experience in a related field preferred
- Ability to monitor and troubleshoot multiple technologies where applicable
- Ability to navigate Unix/Linux/AIX/VMS/DOS and perform basic commands
- Working knowledge of FTP/SFTP protocols
- Comprehensive knowledge of Office suite and PC operating systems
- Intermediate knowledge of Retailer POS, call center tools
- Strong written and verbal customer-appropriate communication skills
- Ability to listen effectively and demonstrate empathy when handling customer concerns
- Experience dealing with difficult or demanding customers
- Effective technical writing and professional presentation skills
- Ability to organize, plan, balance priorities, and complete accurate work on time
- Initiative, self-motivation, urgency, sound judgment, ethics, integrity, and confidentiality
- Strong informal coaching and mentoring skills
- Ability to deliver training in area of expertise
- Ability to implement and manage processes Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs