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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, order management, and logistics, with a strong focus on shipment coordination and freight forwarding processes. Proficient in managing customer inquiries and maintaining accurate records while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementLogistics CoordinationMicrosoft Office ProficiencyProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementShipping DocumentationFreight CoordinationInventory ManagementRMA ProcessingERP Systems KnowledgeIncoterms UnderstandingInternational Shipping Practices
Soft Skills
Strong Communication SkillsOrganizational SkillsAttention to DetailCustomer-Centric ApproachProactive Mindset
Industry Keywords
Supply ChainLogisticsCustomer Relationship ManagementGaming Industry Practices
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process and respond to customer inquiries, quotations, sales orders, and delivery requests.
- Manage customer orders from quotation through delivery while ensuring agreed timelines are met.
- Generate and maintain accurate shipping documentation and commercial invoices.
- Coordinate shipments with freight forwarders, including tracking, tracing, and follow-up activities.
- Provide customers with shipment updates and delivery information.
- Monitor backorders and work with procurement teams when inventory replenishment is required.
- Generate freight quotations as needed.
- Investigate, manage, and resolve customer complaints in a timely and professional manner.
- Maintain accurate and organized customer records and correspondence.
- Collaborate closely with Logistics, Sales, Finance, Production, and Technical Services teams to ensure smooth order fulfillment.
- Process Return Merchandise Authorizations (RMA) and create debit memos when required.
- Support additional departmental projects and responsibilities as needed.
Requirements
What you’ll need- Previous experience in customer service, order management, logistics, supply chain, or a related field.
- Proficient in Microsoft Office applications.
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills in English.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Customer-centric and service-minded approach.
- Strong problem-solving and follow-up skills.
- Ability to work effectively with cross-functional teams.
- Commitment to accuracy, quality, and continuous process improvement.
- Proactive mindset with a focus on delivering exceptional customer experiences.
- Knowledge of shipment coordination and freight forwarding processes is preferred.
- Understanding of Incoterms and international shipping practices is highly desirable.
- Experience working with ERP systems or order management systems is an advantage.
- Knowledge of gaming industry practices is a plus.
Benefits
Comp & perks- None listed 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score