Computer Operator II

IGT

Computer Operator II monitoring enterprise systems to support Video Lottery Terminal operations. Troubleshooting technical issues in a 24/7 environment with a focus on system performance and security.

Posted 7/8/2026full-timeIndependence • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $39,060 - $53,715 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring and troubleshooting enterprise computer systems, ensuring compliance with operational standards and gaming regulations. Proficient in documenting incidents and operational activities while effectively communicating with various stakeholders.

Highest-signal resume keywords

IT Operations ExperienceUnix/Linux Command-Line KnowledgeTroubleshooting SkillsMicrosoft Office ProficiencyGaming License Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System MonitoringOperational ChecklistsIncident ResolutionSystem RecoveryChange ManagementConfiguration UpdatesAnalytical SkillsProblem-Solving SkillsAttention to DetailTechnical Documentation

Soft Skills

Excellent CommunicationCustomer Service SkillsOrganizational SkillsCollaborationMentoring

Tools & Technologies

FTP/SFTPMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Teams

Certifications & Qualifications

Gaming License

Industry Keywords

Operational StandardsAudit RequirementsGaming RegulationsTechnical Operations CenterContinuous Improvement

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Monitor enterprise computer systems to ensure maximum system performance and availability.
Perform operational checklists, system validations, and routine monitoring activities.
Troubleshoot system, network, and application issues, escalating when appropriate.
Respond to incidents and assist with system recovery efforts to minimize downtime.
Generate, review, and distribute operational reports while ensuring accuracy.
Document incidents, resolutions, and operational activities using tracking systems.
Communicate with gaming venues, regulatory agencies, software engineers, and internal support teams to resolve operational issues.
Follow established change management and escalation procedures.
Assist with implementing approved system changes and configuration updates.
Train and mentor new team members on operational procedures and best practices.
Support continuous improvement initiatives to enhance operational efficiency and service quality.
Maintain compliance with operational standards, audit requirements, and gaming regulations.

Requirements

What you’ll need

Associate degree in a technical field or 2+ years of experience in IT operations or a similar technical environment.
Experience monitoring computer systems or working in a technical operations center is preferred.
Basic knowledge of Unix, Linux, AIX, VMS, DOS, and command-line environments.
Familiarity with FTP/SFTP file transfer protocols.
Proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication with strong customer service skills.
Highly organized with exceptional attention to detail and the ability to prioritize multiple tasks.
Comfortable working independently while collaborating across multiple teams.
Willingness to work 12-hour shifts, including nights, weekends, and holidays.
Ability to obtain and maintain a Gaming License and successfully complete a comprehensive background investigation.

Benefits

Comp & perks

Discretionary bonus opportunities
Comprehensive health, dental, and vision coverage
Paid time off and wellness programs
Tuition reimbursement
401(k) with company contributions
Additional benefits including disability coverage and identity protection