Software Apps Engineer I

IGT

Technical support role providing customer service and software troubleshooting in a gaming context. Collaborating with teams on system enhancements and deploying software solutions.

Posted 5/16/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesJuniorMid-Level💰 $58,380 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional technical support and customer service by managing client requests, troubleshooting software applications, and providing timely resolutions to complex issues.
Work closely with cross-functional teams to support software deployments, system enhancements, installations, testing, and ongoing product improvements while ensuring a seamless customer experience.
Configure and monitor applications, performing hardware and software quality assurance testing, reporting support metrics, and assisting with custom client solutions.
Provide technical support to internal and external clients by troubleshooting issues, gathering requirements, and delivering solutions via phone, email, remote access, and other support channels.
Collaborate with cross-functional teams to resolve customer issues, support deployments, communicate software defects, and recommend product improvements.
Serve as a primary point of contact for customer communications, ensuring timely responses and a high level of customer satisfaction.
Assist with support reporting, documentation, software guides, and the development of custom client solutions to meet business needs.
Provide technical assistance to engineering, client success, help desk, and training teams while continuously developing advanced product knowledge.

Requirements

What you’ll need

Associates degree is required; bachelor's degree preferred.
0-2 years of experience working with software and hardware in a complex business and systems environment.
1+ years of experience working in a gaming venue with preferred knowledge in one or more databases.
1+ years of experience working with ATM system / equipment installations.
Demonstrated experience working with software development and application deployment in a fast-paced Windows Operating System environment.
Possess analytical and problem-solving skills; consistently delivers projects and solutions in a timely manner.
Systems administration and some programming experience a plus.
Understanding of casino / gaming environments and requirements.

Benefits

Comp & perks

Commission opportunities for eligible sales roles
Discretionary bonus potential for non-sales positions
Comprehensive benefits , including medical, dental, vision, life, accident, and disability insurance
A 401(k) Savings Plan with company contributions to help you plan for the future
Tuition reimbursement to support continued learning and growth
Paid time off to rest, recharge, and reset
Wellness programs that support your overall well-being
Identity theft protection for added peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingsoftware applicationshardware quality assurance testingsoftware developmentapplication deploymentsystems administrationprogrammingdatabase managementATM system installations

Soft Skills

customer serviceproblem-solvinganalytical skillscommunicationcollaborationtime managementattention to detailadaptabilityproject managementcustomer satisfaction

Certifications

Associates degreeBachelor's degree